Automotive Technical Support Project Lead - Reading, United Kingdom - Porsche Cars GB Ltd

Porsche Cars GB Ltd
Porsche Cars GB Ltd
Verified Company
Reading, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
We are
Porsche.

We are home to what is, in the extraordinary scale of the automotive world, a small family of passionate enthusiasts - established in 1948 and run in Stuttgart to this day by the same family that bears the company name.


In the UK, we are trusted to represent and care for some of the most exciting, fastest, most advanced and beautiful cars ever created.

We work with incredible and often inspiring customers who rightly expect our performance and ambition to match that of our cars.

Being relatively small means we are agile - an environment in which creativity thrives. It also means every one of us makes a difference.

When it comes to creating our cars, we sweat the small stuff and we truly care about every part of our business - whether on the road, competing on the track or in styling and dynamics.

We are aiming to establish the benchmark in an industry in which the bar is set very high.


We want Porsche to be the destination for exclusive, exhilarating mobility in the UK, through innovation, performance and unrivalled customer enthusiasm.

With the launch of our first all-electric car, our business will, in many ways, change more in the coming five years than it has done in the past five decades.


Core Specific Responsibilities:


  • Identify opportunities to improve the approach and service offered by the Technical Support function and lead projects and initiatives to implement these.
  • Lead projects as assigned, including planning, documentation and managing using project management skills and tools as appropriate.
  • Ensure appropriate collaboration with the Service Quality department and wider business to ensure all aspects of project delivery are met.
  • Produce and deliver presentations and status updates to the wider business and senior management teams where appropriate.
  • Engage with the wider business and Porsche Centre Network to understand the needs of the customer (internal and external) to evolve the Technical Support provision in order to meet current and future demands.
  • Coordinate Service Quality vehicle fleet usage and maintenance and manage ordering and defleets to ensure the fleet remains appropriate for business requirements.
  • Coordination of field technical operations together with Technical Support Engineers.
  • Maintain and develop technical support content to ensure it meets the requirements of its intended audience and remains current.
  • Monitoring of incoming warranty campaigns and determining required level of support for the network together with wider Service Quality department.
  • Utilise and interpret information from various sources to aid management decision making in launching new projects and initiatives to improve product quality and customer satisfaction.

Core Accountabilities:


  • To understand and assist in the delivery of business strategy and objectives.
  • Deliver an agreed level of service to the internal and external customer, business partners and external suppliers in line with the company values.
  • Take ownership for personal development needs in anticipation of business requirements.
  • Contribute fully within the team, ensuring that the right environment is maintained.
  • Ensure the appropriate level of management control and system exploitation is applied to all relevant systems.
  • Adhere to company policies and procedures at all times.
The above list of Core Specific Responsibilities is not exhaustive.

The job holder is expected to carry out other duties as reasonably assigned from time to time in line with their ability.

The Company reserves the right to vary the role content, within reason, with consultation and agreement, in accordance with business requirements.


Requirements:


  • Have a strong and rounded knowledge of project methodologies and techniques and has a proven track record in successful project management delivery.
  • Possess excellent negotiation and stakeholder management skills and be highly competent in creating and presenting information at all levels.
  • Be open minded and flexible, with a willingness to devise, participate in, or lead projects and initiatives across a broad range of topics.
  • Be highly motivated and able to take the initiative in determining areas for investigation and possible development of solutions to improve the service offering provided by the department.
  • Be highly organised, detailed and able to manage multiple projects and work streams simultaneously.
  • Previous experience of working within an automotive environment is desirable but not essential, and a passion for automotive engineering, smart mobility and future technologies would be beneficial.
  • Formal qualifications in project management, business analysis or similar desirable.
  • Be willing to travel within the UK and Ireland, or internationally on occasion.

Benefits

  • 27 Days Holiday + Bank Holidays
  • Annual Bonus Scheme 10%
  • Competitive Salary
  • Private Medical
  • Pension Scheme 6%
  • My Discounts Platform
  • Subsided Can
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