IT Helpdesk Assistant - Redditch, United Kingdom - RJH Professional

Description

Creating long lasting partnerships is our business


Job title:
IT Helpdesk Assistant


Location:
Redditch

Hours: 9am - 5pm Monday - Friday (Flexibility Required)


Pay Rate:
£18,000 - £21,000

RJH Personnel are currently recruiting for an IT Helpdesk Assistant, our client is looking for an enthusiastic person that can work in a fast paced and time critical role.

Polite and well-spoken with a good phone demeanour.

Self-development skills are important to help yourself adapt and overcome issues that will be presented, Good self-presentation is a must.

Day to day duties will include the following:

• Provide IT helpdesk cover
• Technical problem solving
• Laptop & Mobile Device Builds / Configuration
• Business app / workflow support
• Mobile app updates and rollouts
• VOIP platform administration
• Software installations
• New user creations and managing leaver removals

As a person you will need the following qualities and experience:

• Prior Experience in a helpdesk and service environment.
• Microsoft Desktop OS Experience
• Microsoft 365 Experience
• Windows Active Directory
• TCP/IP Networking Experience
• Understanding of IT systems including client devices, networks, and printers
• A knack for managing and maintaining databases
• A confident communication style and strong organisational skills
• A proactive, cando attitude
• Initiative and the drive to give everyone great service

The following qualities and experience are desirable yet not essential:

• Experience with Sophos UTMs and Managed Services
• Experience with 3CX and Teams VoIP
• Experience with Mikrotik devices
• Clean Driving Licence (+2 years' Experience)
• Official certifications in any IT related field will be appreciated and taken into consideration.

We are RJH Personnel Ltd Located in the Midlands, we recruit for temporary and permanent job roles across the following core areas: MANUFACTURING | LOGISTICS | COMMERCIAL | PROFESSIONAL

RJH Personnel are an independent agency with a fresh, responsive, adaptable, open approach. Built on personal relationships, our team offers expert support as you seek your next job opportunity.

RJH Personnel is acting as an Employment Agency in relation to this vacancy.


Job Features:

• Job Category
• RJH Professional