Service Delivery Officer - Swindon, United Kingdom - BCS, The Chartered Institute for IT

BCS, The Chartered Institute for IT

Verified Company

Swindon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

BCS, The Chartered Institute for IT, is committed to making IT good for society. We use the power of our network to bring about positive, tangible change.

We champion the global IT profession and the interests of individuals, engaged in that profession, for the benefit of all.

BCS offers employees an exceptional value proposition that delivers a range of benefits designed to support our employees' work/life balance, financial wellbeing, and overall health and wellbeing.

These benefits, coupled with our commitment to social responsibility and professional development, make a career at BCS an excellent choice for anyone seeking a rewarding career in the IT membership industry.

We are now recruiting for a Service Delivery Officer to join our Operations Delivery team, in a permanent capacity, working full-time at our Swindon offices located on key transport links in the town centre.

Role context and purpose:

Work as part of a team on a rota basis to deliver, within laid down service levels, a high quality service to all BCS customers complying with the BCS Regulations.

Liaise with internal/external customers to constantly improve efficiency and effectiveness.

Key Responsibilities:

Complete the quality log with relevant information, identifying and implementing corrective actions in a timely manner, ownership of each entry until resolution or escalating via handover where necessary;
Provide excellent service to our customers, delivering high quality to set timelines. Communicate effectively through all communication channels available;
Maintain an uptodate knowledge and understanding of all registration channels, and the relevant regulatory and audit requirements. Ensuring compliance is maintained through team knowledge, processes, procedures, and documentation;

BCS, The Chartered Institute for IT are committed to promoting equality at every opportunity as an employer.

This statement and our policies are designed to ensure our recruitment and employment practices and procedures actively promote equality of opportunity and value diversity.

BCS offers employees an exceptional value proposition that delivers a range of benefits designed to support our employees' work/life balance, financial wellbeing, and overall health and wellbeing.

Job Types:
Full-time, Permanent

Salary:
£22,000.00-£22,800.00 per year

Benefits: