Team Leader - Newcastle upon Tyne, United Kingdom - Tesco Bank

Tesco Bank
Tesco Bank
Verified Company
Newcastle upon Tyne, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

General information:

Job Title
Team Leader (Claims Third Party Settlement Team)
Ref #
8186
Location
Newcastle
Department
Claims Customer Service (new)
Business Area
Claims Customer Experience
Working time
Full-Time
Date Published


Serving our customers, communities, and planet a little better every day
:


Team Leader (Claims Third Party Settlement Team)

Location:
Newcastle. Blended contract with opportunity for some office based and hybrid working

Shift:
Monday to Friday 09:00 - 17:00, 36 hours FT

Closing Date: 18

th

May,2023

Salary:
Starting salary £28,720 + benefits, can be increased depending upon experience.

The Opportunity
This is an exciting opportunity as a Team Leader within the Third Party Settlement Team.

You'll lead and manage a team of claims handlers to ensure the proactive and cost-effective management and resolution of all claims and liabilities whilst ensuring the delivery of exceptional customer service.


The Role

  • Leading and managing the team to ensure all claims are managed in the correct technical manner, in accordance with policy cover, legal liability, and departmental, fraud, ABI and FCA Guidelines, and that workflow is maintained in order to meet business objectives.
  • Managing and motivating your team to ensure the needs of the individual and business are met, including recruitment and selection, performance management, including regular 1:1 meetings, coaching and development and grievance and disciplinary handling
  • Maintaining your own and your teams' technical knowledge to ensure the delivery of excellent customer service and a fair settlement of the claim is achieved for both the customer and the Company.
  • Providing job related support to team members, to ensure compliance with company standards, procedures and systems.
  • Conducting regular quality management audits and provide individual feedback taking corrective action where appropriate.
  • Managing escalated customer complaints/queries proactively; identify and agree resolutions that meet the needs of the customer and the Company.
  • Producing accurate and timely reports in accordance with Company requirements
Identifying trends, risks and areas of continuous improvement and work with colleagues/peers to explore how these might, if appropriate, be developed and embedded in the organisation

  • Complying with Financial Conduct Authority and Data Protection Act Protocols and rules.

You'll bring:


  • Extensive knowledge of working in Claims is essential.
  • Knowledge of Credit Hire claims handling is desirable.
  • Knowledge of the insurance industry is desirable.
  • Previous experience of working in a regulated environment, knowledge of governance and compliance requirements, in particular in respect of the Financial Conduct Authority is desirable.
  • Proven experience of managing and motivating staff, including recruitment, managing talent and under performance, absence management, discipline and grievance
  • Ability to coach and develop staff; contribute and succession planning activities.
  • Demonstrating effective communication skills; oral written and presentation skills
  • Proven influencing and negotiation skills; ability to exercise sound judgement and make decisions.
  • Results focused with a proven track record of delivery; able to demonstrate tenacity and resilience and work under pressure.
  • Ability to work in multiple systems simultaneously and good skills on MS Excel, PowerPoint and Word.

We value our people and diverse team and believe the variety of backgrounds and experiences make us stronger to achieve our goals.

We encourage colleagues to be productive, focus on meaningful work, and look for ways to further develop themselves & career, and have an excellent work/life balance.


Why Tesco Bank?:


At Tesco Bank everyone is welcome, we value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger in achieving our goals.

It's important to us that we make sure you're supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself.

The people make Tesco Bank, and we take pride in what we achieve together.
We're also a little obsessed with the future. Your future. Our future. That's why we take development seriously; we want to help you thrive and evolve in your career.

Tesco Bank is a place to get on, all colleagues have access to LinkedIn Learning and Abstract, from day one.

All that hard work? Come and see it turned into something real, usable, and important to customers' and colleagues' everyday lives.

At Tesco Bank, our products make things a little better for everyone.


Our purpose:


The Tesco name comes with a dedication to customer service excellence, but Tesco Bank offers something more: a fresh approach to finance.

While it's an innovation, ours is a business built on the next development, the evolution to com
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