Casino Operations Executive - Stoke-on-Trent, United Kingdom - LiveScore Group

LiveScore Group

Verified Company

Stoke-on-Trent, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hybrid working: 2 days a week in the office

The Role

With a focus on delivery of new casino suppliers, your organisation and communication skills will ensure seamless launches across all of the group's markets and platforms.

Reporting to the Casino Operations Manager you will assist in ensuring smooth running of day-to-day casino operations, optimisation of casino pages, and supporting other departments in casino related matters.

At LiveScore Group we are passionate and excited about what we do in the Sports Media, Gaming and Betting sector and are proud of the high ratings we have achieved.

We live our values, aiming to enhance and increase the enjoyment of sport through innovative products and immersive experiences. Trust is important in how we work, ensuring we are a collaborative unit who holds each other accountable. Relentlessly ambitious in everything we do, we embrace change and understand that failure is part of success.

We use our platform for positive social change and work to build a company our employees are proud to work for.

We have a long-term commitment to diversity and inclusion.

Our I.D.E.A (Inclusion, Diversity, Equality, Awareness) Forum is critical to our business and is embedded in our organisational structure to support a sense of belonging for everyone and to create a culture that allows all employees to thrive.

We know a job description can often deter an applicant who does not believe they match 100% of our requirements. If you are interested in this position and have relevant experience, then we would still love to hear from you._

Key Responsibilities

Build strong relationships with thirdparty games suppliers, to deliver games content and marketing support tailored to our customers' requirements.
Assist in creating and communicating the games release roadmap of new integrations, optimising the layout of new content from new suppliers.
Understand the performance of our game's portfolio, what is popular and with what segments and markets.
Support the products teams in delivery of casino related projects and provide insight which will help to guide the development roadmap.
Coordination of the user acceptance testing function for new supplier releases.
Help CRM, marketing and promotions teams understand the value proposition of casino games and make sure they have the information needed to effectively market to our players.
Translate casino features and functionality into language that our customer services team will understand to provide support for our players. Act as an escalation point or liaison to assist in resolving customer issues.
Follow the industry closely to conduct competitor analysis and monitor changes to regulatory requirements and make business recommendation to adapt.
Work with Compliance, Social Responsibility Teams and external companies to ensure our regulatory requirements are met.
Build strong relationships and cooperation's with relevant stakeholders in other teams.

Skills, Knowledge and Experience