Customer Service Executive - Walsall, United Kingdom - Totally Recruitment Limited

Totally Recruitment Limited
Totally Recruitment Limited
Verified Company
Walsall, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Do you have a passion for delivering outstanding customer service?

Totally Recruitment Ltd are seeking experienced Customer Service Executive for our client located in Walsall.

Our client is a well-established on-line multi-channel retail business specialising in LED light bulbs, electrical and DIY products.


As a Customer Service Executive your main responsibilities will include:

  • Processing customer's orders
  • Providing customers with updates on their orders
  • Processing customer return queries
  • Dealing with 3rd parties such as suppliers, manufacturers and couriers to ensure smooth running of customer's orders
  • Driving value add to the brand to help grow the business commercially
  • Maximising sales opportunities
  • Handling customer complaints
  • Being extra vigilant and proactive in spotting and preventing potential fraud cases and high risk/ high value orders
  • General administration and upkeep of the in house CRM system

Skills Required:


  • Previous customer service experience in a similar role is essential
  • Accuracy towards grammar and spelling
  • Good attention to detail and accuracy
  • Excellent telephone manner and communication skills

Working Hours:


  • Primarily Monday to Friday, 09:00 to 17:30, overtime is available to meet operational requirements including weekends.

Job Type:
Permanent


Salary:
£10.00 per hour


Schedule:

  • Monday to Friday

Education:


  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (required)


Work Location:
One location
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