Workshop Controller-jaguar Landrover Leicester - Marshall Motor Group

Marshall Motor Group
Marshall Motor Group
Verified Company
Leicester, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Workshop Controller-Jaguar Landrover Leicester:

Job description

  • We are seeking a Workshop Controller at Marshall Motor Group's Jaguar Land Rover dealersip in Leicester.
  • This role will see you lead day to day operations for our busy service operation, supervising and motivating a team of technicians.
  • Reporting to our Aftersales Manager, this role is offered on a full time, permanent basis.
  • We can offer a fantastic range of benefits in an environment, that offers career development where you will be given autonomy, support and a platform to succeed

These include:

  • 25 days annual leave (not including Bank Holidays) increasing with length of service
  • Colleague referral fee up to £2,000
  • Discounted Car Purchase Scheme & Colleague Car Benefit Offers
  • Discounted Service / Parts / Bodyshop services
  • Training and Continual Self-Development
  • Free Eye Care Vouchers
  • Cycle To Work Scheme
  • Pension Scheme
  • Employee wellbeing services
  • Free life assurance equivalent to twice your salary
  • Loyalty, Above & Beyond and Long Service Awards
  • Discounted Shopping Portal

What will I do on a daily basis?

  • Lead, manage and motivate a team of qualified and apprentice technicians
  • Allocate work orders to technicians, and manage technician clocking on/off, and rostering
  • Ensure workshop operations meet brand standards for quality by conducting regular quality checks on completed works
  • Drive service profitability by ensuring maximum time save and upsell
  • Manage and update workshop technical solutions including eVHC and service booking database
  • Provide outstanding customer service to service customers both face to face and by phone
  • Assist and work closely with the Service Advisor team as required

Do I need experience?

  • To be successful in this role, you will have experience as a Workshop Controller, ideally from a franchised dealership (brand experience flexible). You will also have intermediate IT skills, ideally with experience in administrating eVHC software.
In addition to your previous experience, we are seeking individual who display the following attributes:


  • Strong leadership skills with the ability to lead and motivate a team
  • A professional and calm approach with strong customer service skills
  • Strong problem solving skills, with the ability to foresee potential barriers

Why Marshall Motor Group?

  • We operate 159 franchise dealerships representing 25 manufacturer car, van, truck and bike brands across 37 counties in England and Wales.
  • We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind
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