Senior On-site Technician - Croydon, United Kingdom - Lorien

Lorien
Lorien
Verified Company
Croydon, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Senior On-Site Technician - Contract


We are urgently seeking a Senior Onsite Technician for our client who are a Global IT service Provider to join the team on a contract basis, 6 month rolling.

Duties include working on a Tech Bar, call management and updating, CMDB updating and management. VIP support where required. Stock management (ordering/deliveries) Some support of local sites is also required (wihin one mile of the main site.

Good communication skills and being a team player is essential.


Key Performance Indicators:


  • Feedback from customers, Project Manager, Service Lines etc.
  • Proven track record working with product authority and external vendor support teams.
  • Proven track record of problem resolutions.
  • Successful solution designs implemented.
  • Evidence of sharing and reuse of knowledge.
  • Successful definition, implementation and conformance to processes.
  • Service level requirements met.
  • Response and resolution to escalated issues in a timely manner.
  • Problem ownership demonstrated.
  • Meets project deadlines and costs within own scope of responsibility.
  • Successful track record of leading small projects.
  • Errors with workarounds or fixes provided in a timely manner.
  • Successful track record of working with third parties.
  • New business secured and successfully implemented.
  • Skills matrix up to date with products / systems/ technologies and techniques.
  • Contribution to product forums and working parties.
  • Up to date personal learning plan available.
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