Field Service Engineer - Mitcham, United Kingdom - Pyramid Search and Selection

Tom O´Connor

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Tom O´Connor

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Description

Our client, an industry leader is looking for an experienced Field Service Engineer, to join and be part of their field operations.

They provide a wide range of solutions to the worlds leading banks, retail and commercial institutions.


Ideally you will have at least 1 year's experience within the field, maybe from a vending, locker, self service or similar or even an ATM background.

You will be looking after the Croydon and surrounding areas.


As a field Service Engineer you will provide technical support to their customers by carrying out maintenance on a range of Self-service devices based at banks, supermarkets, and independent stores across the required areas.

You will be working independently, 'in the field', travelling to required areas on a daily basis.

You will be provided you with a company van (for work usage only), a mobile and a laptop, training, and network of support you need to work autonomously.


Key Responsibilities

  • Maintain / repair technical hardware problems on customer sites, i.e. Self-Service, Kiosks, Lockers, Vending machines, ATM's and more.
  • Diagnose system problems in mínimal time and repair.
  • Respond to all technical hardware problems on site.
  • Deal with customers in a professional manner during difficult highpressure situations.
  • Work within the times scales as set out in the Service Level Agreements (SLAs).
  • Liaise with the logistics team to ensure parts are ordered and the customer is kept abreast of the situation.
  • Attend training classes to ensure fulfilment of Service Levels.
  • Coordinate with the technical resources necessary to resolve critical customer situations.
  • Liaise, coordinate with subcontractors when needed.
  • Work well independently and in a team situation.
  • Make recommendations for improving our service, reliability & performance


This is very much a customer facing role and you will need to be comfortable liaising with all levels of personnel.

You will also be liaising with many departments within the business, reporting back and updating situations.


Skills and Experience Required

  • Technical handson experience working on either selfservice machines, vending machines, ATM's or other such hardware is
    essential:
  • Experience of working on Windows based software is advantageous
  • Previous experience in a similar customer facing environment working to achieve customer service level agreements
  • A flexible approach to work and a willingness to learn new skills
  • Good communication skills with ability to work collaboratively as part of a wider team across the business


A full UK Valid Driving License is
essentialfor this role and comes with a vehicle, fuel card, laptop, phone, tools and workwear.


There is a rotating shift pattern as per below and includes working 1 weekend in 4, which will fall on either week 2 or week 3 shift pattern.

You will then be rostered 2 days off as compensation for working that weekend the following week.

Week 1 7am to 4pm

Week 2 & 3 8.30am to 5.30pm

Week 4 10 am to 7pm

Other benefits include

  • Competitive Salary with regular overtime opportunity
  • In house training on new product offerings
  • 9% pension scheme (combined contributions)
  • 2 x salary Life Assurance
  • Refer a Friend scheme
  • Optional Healthcare plan including retail discounts
  • Employee Assistance Programme and much more
This is a super position working for an excellent organization.

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