Customer Services Advisor - Chester, United Kingdom - Adapt Recruitment

Adapt Recruitment
Adapt Recruitment
Verified Company
Chester, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Our client based on the outskirts of Chester are looking to add a Customer Services Advisor to their team on a permanent basis.


Key Duties:


  • To deal with daytoday customer queries
  • To respond to secure messaging in a prompt and professional manner.
  • To receive and respond courteously and efficiently to all customer enquiries.
  • To ensure that all targets are adhered to.
  • To accurately record and enter data into computer systems
  • To promote the cross sell of company products, mainly over the telephone to ensure that product knowledge is kept updated.
  • To be conversant with the terms of business of the company
  • To help and support customers in understanding terms, conditions, and procedures.
  • To undertake other associated duties in relation to the provision of customer requests
  • To record and resolve any customer issues, concerns or complaints reporting them, as appropriate, to management
  • Excellent customer service skills and the ability to develop and maintain business relationships with potential and existing customers
  • Knowledge and practical experience of MS Office (Word, Excel and Outlook)
  • Good organisational and time management skills
  • Excellent telephone manner
  • Good communication and interpersonal skills
  • The ability to work as part of a team.

What our client can offer in return:

  • Starting salary of £21k, increasing to £22k after probation.
  • Working Hours Monday to Friday 8:30am5pm with Saturday and Sunday on a rotational basis paid back as time in lieu.
  • 25 days holiday per year + your birthday off
  • Bupa Private Healthcare
  • Bupa Mental Health Services & EAP
  • Opportunities for progression, development and learning new skills.
  • Free onsite Nuffield Health gym & pool (London) and discounted gym membership elsewhere.
  • Interbank currency rates on travel money and international transfers.
  • A flexible working environment
  • Cycle to Work Scheme
  • Enhanced Maternity & Paternity pay
  • Season Ticket Loans
- x3 Annual Salary Life Assurance

  • A flexible working environment

Job Types:
Full-time, Permanent


Salary:
£21,000.00 per year


Benefits:


  • Cycle to work scheme
  • Gym membership
  • Life insurance
  • Private dental insurance
  • Private medical insurance
  • Work from home

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

- customer service: 3 years (preferred)


Work Location:
One location
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