Citrix IT Support Engineer - Southampton, United Kingdom - ITECCO

ITECCO

Verified Company

Southampton, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

?Citrix IT Support Engineer, Southampton, up to £35,000 DOE?

Role:
Citrix IT Support Engineer

Location:
Southampton

Salary:
up to £35,000 DOE

Don't miss out

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My favourite client, one of the Top 100 names in the legal sector, is welcoming a
Citrix IT Support Engineer to join their team on a permanent basis
You'll be based in the Southampton office (onsite) providing Citrix and 2nd Line Support with:

-Citrix - 100% Citrix environment.
(In-depth knowledge in the use and administration of Citrix. This might involve troubleshooting such as terminating user sessions, re-establishing failed connections, ensuring sessions are appropriately split across our Citrix servers and more).

-Azure - Extensive knowledge.
(In-depth knowledge of Azure including direct work experience within a firm operating using Azure Active Directory. You will be used to tracing problems to the root cause including a good understanding of policy management within Azure AD. You should be comfortablein the deployment of group and user policies and be able to troubleshoot instances where policies are believed to be the underlying cause of unexpected system permissions or behaviours).

-Networking knowledge - Intermediate standard.
(An intermediate standard - this would be limited to diagnosing faults with confidence so that infrastructure-related incidents can be effectively relayed, ruling out any obvious causes such as a device without power, laptop not connected to Wi-Fi etc. Hereyou might use command prompts such as 'ping' to identify whether an item of hardware is reachable. From here you will use your deep knowledge of networking architecture to trace the problem to the likely root cause (for example, a faulty switch, patch cableetc) before handing over the call to a member of our infrastructure team).

Other key skills:

Active Directory permissions, users, groups
Windows Server 2003+
ITIL environment (desirable)
ServiceNow / an equivalent ticketing system
Problemsolving skills
Customer Service skills

Let's not forget the vital incredible benefits of this
Citrix IT Support Engineer role
28 days holiday, rising to 30 after 5 years.
Employee Assistance Programme.
Cycle to work scheme.
A bonus when they hit their profit target
Season ticket loan.
Many, many social events and exercise classes
Pension scheme, enhanced family policies, and mental health and well-being.
Life Assurance and private medical insurance.
Study sponsorship and internal training to progress in your career.

This role would suit somebody within the following position:
IT Helpdesk, IT Support, IT Support Analyst, 2nd Line Support, Desktop Support, IT Support Technician, IT Support Engineer, Second Line Support, IT Helpdesk Analyst, Citrix IT Support Engineer, Citrix Administrator_