Service Desk Operator - Brighton, United Kingdom - University Hospitals Sussex NHS Foundation Trust (279)

Tom O´Connor

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Tom O´Connor

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Description
3. Prioritise support requests and schedule them to the most appropriate member of senior teams. 4. Accurately log all details for each request on the helpdesk system.


  • Supports other helpdesk team members to resolve requests. 6. Ensure outstanding requests are followed up and closed in accordance with UH SUSSEX standards.
  • Keep up to date with changes to IT standards, service level agreements and UH SUSSEX standards. 8. Generates reports from the helpdesk system as required.
  • Assists management with audits within department by partaking in areas of own remit. 10. To identify areas requiring service improvements where required and comment on policies and protocols as required.
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