Insurance Customer Service Adviser - Truro, United Kingdom - NFU Mutual Agency

NFU Mutual Agency
NFU Mutual Agency
Verified Company
Truro, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

The Role:


Insurance Customer Service Adviser

Salary £18,000 - £22,000 (dependant on experience)

Full time position, permanent contract

Location:
Truro

Monday to Friday 9.00am - 5.00pm

Introduction to NFU Mutual


NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years.

We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first.

We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.


About the Agency


As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do.

We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

An exciting opportunity has now arisen within the Truro, St Austell and Liskeard Agency.


About the role:

You will be the first point of contact for customers, primarily in our Liskeard branch.

On a day-to-day basis you will be dealing with new sales enquiries, existing policy changes and claims, all with a 'can-do' proactive enthusiasm.


Your core activities include:

  • Responding to customer enquiries over the telephone.
  • Supporting customers that visit the branch
  • Acquiring and maintaining a knowledge of NFU Mutual General Insurance products
  • Reviewing and advising customers on their general insurance requirements
  • Enabling crossselling opportunities to new and existing customers
  • Administering all customer instructions to completion and compliance standards
  • Processing and dispatching renewal documentation
  • Dealing with insurance claims within your authority
  • Producing correspondence to required timeframes and quality standards
  • Developing and sustaining effective working relationships with customers and relevant staff

About you:


The chances are, you'll have already worked in a similar role, you will have an excellent telephone manner and be willing to go above and beyond to provide a first-class customer experience.

You will enjoy working in a busy team environment and being proactive to support the growth of the business.


You will be:

  • Determined with a strong willingness to learn
  • Able to communicate effectively, both written and verbal
  • Able to problem solve and use your own initiative and judgement
  • Willing to work as part of a team
  • Have a practical and handson attitude
  • Organised and hardworking
  • Wellmannered and presentable for the role
  • Reliable and dependable
  • Seeking to uphold standards
  • Demonstrating attributes of honesty, integrity, due skill, care and diligence
  • Wanting to build a longterm career with NFU Mutual

Our commitment to you:


  • Competitive salary with opportunity for progression
  • Contributory pension scheme
  • A focus on your professional development, with full training provided.
  • 35 hours a week
  • 25 days annual leave plus all UK bank holidays
  • Free Parking**Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
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