Helpdesk Planner - Warrington, United Kingdom - Novus Property Solutions

Novus Property Solutions
Novus Property Solutions
Verified Company
Warrington, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Helpdesk Planner (Maternity cover)

Based:
Warrington office - WA2 0XP working Monday to Friday 8.30am - 5.00pm
Our
Helpdesk Planners sit in the core and heart of our Reactive maintenance teams, through great communication and efficient planning and scheduling we can ensure that the contractual commitments for each contract are met and targets are completed in a timely manner


Your experience in a customer service environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities.

Enabling Novus to achieve exceptional customer and client satisfaction.

Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted.


What's in it for you?

  • Attractive salary & benefits to suit you
  • 26 Days Hols & BH option to buy or sell holidays
  • Company pension scheme up to 7.5%
  • We also offer our employees; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, any many more.

An outline of your responsibility - Helpdesk Planner

  • Using the latest company I.T systems to provide a Helpdesk support service, inputting orders onto Company database, updating the Impact system with relevant notes
  • Dealing with telephone enquiries in a timely manner and liaise with Clients, Managers and Operatives alike
  • Keep a diary of requested/allocated work and monitor an active dashboard and interactive planner, whilst also checking jobs are carried out correctly and timely
  • Schedule all work onto PDA's or to Sub contractors using the correct job lengths and within specified timescales
  • Logging and following up of emergency call out orders
  • Chase orders that are awaiting materials with the Novus Team and rescheduling of followon orders ensuring to update the client
  • Monitor/acknowledge/reschedule rejected works from subcontractor
  • Liaising with Contracts Manager regarding orders nearing completion target
  • Monitoring orders to ensure completion within specified target
  • Deal with internal and external communications and record/report information as necessary
  • Ensure all contract data, documentation and reports are accurate and produced on time

About you


As a Helpdesk Planer experience in communication both verbal and written are key along with confident planning/scheduling skills, Your ability to be proficient in IT is essential to fulfil and develop the role.

Your ability to organise and work to deadlines will also play a key part within the role to enable us to meet our KPI'


A little bit about us

Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 800 colleagues in 20 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 125-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients.


Job Types:
Full-time, Fixed term contract

Contract length: 12 months


Schedule:

  • Monday to Friday

Education:


  • GCSE or equivalent (preferred)

Experience:


  • Customer service: 1 year (preferred)

Work Location:
Hybrid remote in Warrington
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