Customer Service Advisor - Salisbury, United Kingdom - Remus Management

Remus Management
Remus Management
Verified Company
Salisbury, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Your New Job Title:
Customer Services Advisor


Company:
Fexco Property Services


Location:
Salisbury


Hours:

We are looking for dynamic individual who is self-motivated, looking for stability and a career with a forward
- thinking company, which is committed to the professional advancement and welfare of its people. We are recruiting for a Credit Control Administrator / Customer Service Advisor to join our busy client accounts department, playing a major role in our team dealing with all aspects of Credit Control.


Some Responsibilities and Goals you'll own:

  • Working through the whole portfolio of the group to ensure credit control is carried out to the deadlines as part of a team.
  • Processing of Overdue, Final Notices and Pre-Litigation Letters and associated Charges using the diary functionality within QUBE.
  • Reviewing appropriate cases in a timely manner prior to solicitor referral, ensure a watertight case for litigation.
  • Complete Land Registry Titles checks, as appropriate
  • On rota basis responding to Client queries via phone calls in relation to Client Accounts matters and assisting with queries and complaints.
  • Making outbound phone calls relating to the collection of arrears, where applicable to Housing Associations and multiproperty owners.
  • Liaising with the Property Managers to ensure the appropriate course of action before placing customers with debt collection agents and where relevant ensure Client Director approval has been obtained.
  • Negotiating payment plans for property owners and bimonthly payment reconciliations to ensure payments are made.

Must Have Skills:


  • Good level of proficiency with Microsoft Word and Microsoft Excel.
  • Excellent communication skills, both verbal and written.
  • A confident and assured telephone manner.
  • Exceptional organisational skills and ability to work to deadlines.
  • An effective and enthusiastic team player.
  • Motivated and target driven.
  • Strong attention to detail and high level of accuracy.
  • Ability to work on your own initiative.
  • Capable of working under pressure during busy periods.
  • Experience of highvolume data management, transactions and controls.
  • Multimailbox management.
  • A desire to collect debt.

Bonus Skills:


  • Relevant service charge experience.
  • Experience of using QUBE system.
  • Previous Credit Control experience.

Job Types:
Full-time, Permanent


Schedule:

  • Monday to Friday

Work Location:
In person


Reference ID:
CC admin
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