Switchboard Operator - Manchester, United Kingdom - The Christie NHS FT

The Christie NHS FT
The Christie NHS FT
Verified Company
Manchester, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
DUTIES AND RESPONSIBILITIES Use of IT equipment and switchboard systems. Use of IT programmes to find relevant information relating to patient, staff, and visitor requests. Use of IT programmes to enter on-call details and to maintain contact lists up to date.

Answer all calls internal and external in a polite, calm, professional manner being able to deal with emotionally distressed patients and visitors in a sensitive and nonconfrontational manner.

Priority to be given to external calls. Internal Redirect calls to appropriate people External Take details and put through to required extension number.

Prioritising calls and explaining to callers when there is a delay in response or no response using initiative to offer alternatives.

Respond to emergency calls in a calm professional manner.

Record all emergency calls as per proforma. Carry out alertive crash call test daily and record as per proforma. at 1030 Switchboard Put out emergency pages (crash calls) in a calm clear manner ensuring accuracy. Operate alertive system In accordance with procedures and policies.

Maintain out of hours on-call lists Liaise with clinical colleagues to ensure details held are correct.

Prepare night out of hours on call lists for Security use Mon Fr / Sat Sun Handover any relevant points that may be pertinent Program pagers as required.

Escalate all switchboard issues immediately as per list below.

Digital Services All hardware problems such as alertive, telephones and computers Extension 3577 Duty manager Lack of response to calls from staff.

Upset patients/GPs etc. Pager - Operational Services Manager Switchboard staffing issues. Tel Mobile Landline, Deputy Operational Services Manager Switchboard staffing issues. Tel Mobile / Landline, Confidentiality to be maintained at all times as per general statement.

Take part in trust PDR process. Ensure individual training is kept up to date.

Undertake any other duties or responsibilities as required and deemed reasonable by the Operational Services Manager This job description is not a complete list of duties but is intended to give a general indication of the range of work undertaken.

It will vary over time as demands and priorities within the NHS change.

Significant changes in the range of work undertaken will be made only after discussion with the post holder
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