Administration Assistant - Oxford, United Kingdom - Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust

Verified Company

Oxford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

MAIN PURPOSE OF POST

The purpose of this role is to provide an efficient and high standard of clerical service to the ward; to ensure that a welcoming and professional greeting service is provided to patients and visitors; to ensure the smooth running of the admission/ RFA'S(Request for Admissions), appointment bookings and discharge process for patients on the NIU (day unit)/ward and to ensure accurate and timely completion of unit databases.

Act as a first point of contact in person or on the telephone for patients, relatives and visiting staff, welcoming them to the ward and dealing with any queries, including those relating to admission, discharge, visiting times, claiming expenses, accommodation, insurance and parking.

Book and track medical records.

Maintaining an organised and up-to-date filing system of notes using the ward trolley, ensuring that all medical records are in order before leaving the ward.

Book RFA(Request for Admissions)

To participate in the induction and training of new members of staff within the team

Liaise closely with the NIU coordinator and Ward Managers Assistant with regards to admissions and discharges.

Liase with other departments in relation to inpatient appointment bookings and followups.

Ensure all patient records are correct.

Collect personal and confidential information from patients or relatives in order to complete the admissions process including assignment to correct consultant; and ensure patient admissions, discharges and transfers are recorded in a timely manner on the patient administration system.

Ensure adherence with the Data Protection Act and Trust procedures in respsect of confidentiality and the patient record.

Oxford University Hospitals (OUH) is a world-renowned centre of clinical excellence and one of the largest NHS teaching trusts in the UK.

We became a Foundation Trust on 1st October 2015, and believe that this will enable us to work more effectively in partnership with our patients and our local community to provide high quality healthcare.

We employ approximately 12,500 staff (including over 4,000 nurses and 2,000 doctors).The Trust is made up of four hospitals - the John Radcliffe Hospital (which includes the Children's Hospital, West Wing, Eye Hospital, Heart Centre and Women's Centre), the Churchill Hospital and the Nuffield Orthopaedic Centre, all located in Oxford, and the Horton General Hospital in Banbury, North Oxfordshire.

These hospital sites, together, are supported by a range of community services across the county.

We provide a wide range of clinical services including; stroke, ambulatory medicine, oncology and surgery.

The Trust also provides specialist services (including cardiac, cancer, musculoskeletal and neurological rehabilitation, and a full range of children's services including critical and new-born care) medical education, training and research.

To participate in the induction and training of new members of staff within the team

Liaise closely with the NIU coordinator and Ward Managers Assistant with regards to admissions and discharges.

Liase with other departments in relation to inpatient appointment bookings and followups.