Business Administration Apprenticeship - Cheltenham, United Kingdom - Gloucestershire Hospitals NHS Foundation Trust

Gloucestershire Hospitals NHS Foundation Trust
Gloucestershire Hospitals NHS Foundation Trust
Verified Company
Cheltenham, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We are a friendly and supportive team of administrators working in the very busy Oncology Department in Gloucestershire Hospitals NHS Foundation Trust.


You will be an integral part of the team, working alongside clinicians on a daily basis and supporting them to provide an excellent level of care to our patients.


This interesting and varied role will help you gain a variety of skills, undertaking various administrative tasks across the department; including clinic preparation in readiness for outpatient clinics and audio typing of clinic letters to various clinicians and patients.


The main duties include:


  • To support the following admin duties on both hospital sites on a rotational basis:
  • Taking / making telephone calls which will include dialogue with hospital colleagues and patients
  • Accurate message taking and delivery to relevant personnel
  • Prepping of online patient records
  • Collecting/ordering and prepping of patient casenotes as required
  • Producing clinic lists for clinicians
  • Scanning of documents and online filing
  • Processing incoming and outgoing correspondence
  • Training in reception desk duties
  • Audio typing of dictated letters and processing of actions within dictations
  • Processing of voice recognition software for the purpose of clinic letters
  • Taking minutes of meetings and distributing accordingly
  • Archiving of health records and documents
  • Attending and participating in team meetings
  • Daily use of the inhouse computer programmes; eg Trak and Infoflex


Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK.

We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.

Our Trust values each and every one of our apprentices and offers continued support and guidance. Many apprentices have successfully completed and remained with our Trust in a variety of areas

Key Result Areas

To attend all mandatory components of the Apprenticeship Framework including:

  • Corporate induction
  • GHNHSFT mandatory training
  • Department based vocational assessments
  • Progress review meetings
To undertake training as required and agreed with the mentor, supervisor and external assessor and complete competencies relevant to the work area / department

To support the following admin duties on both hospital sites on a rotational basis:

  • Taking / making telephone calls which will include dialogue with hospital colleagues and patients
  • Accurate message taking and delivery to relevant personnel
  • Prepping of online patient records
  • Collecting/ordering and prepping of patient casenotes as required
  • Producing clinic lists for clinicians
  • Scanning of documents and online filing
  • Processing incoming and outgoing correspondence
  • Training in reception desk duties
  • Audio typing of dictated letters and processing of actions within dictations
  • Processing of voice recognition software for the purpose of clinic letters
  • Taking minutes of meetings and distributing accordingly
  • Archiving of health records and documents
  • Attending and participating in team meetings
  • Daily use of the inhouse computer programmes; eg Trak and Infoflex
Provide and receive complex and sensitive information.

Follow policies established for their own role and roles within their team with the ability to create their own procedures and the ability to comment / implement and propose changes to practices

The ability to be able to demonstrate own activities / training to new or less experienced employees.

To provide expertise in managing all the administrative functions needed to perform the role.

Communications and Working Relationships

  • Patients, relatives and carers
  • Oncology Consultants and their teams
  • Nursing staff
  • MDT Coordinators
  • Pathology
  • Radiology
  • Management staff including Secretary Supervisor and General Management team
  • Medical Secretaries
  • Support staff, e.g. interpreters, domestic staff
  • Reception colleagues
  • IT staff
  • GP practice personnel
  • Volunteers
  • Apprenticeships and Careers Team
  • Training Provider
Most Challenging part of the job

  • Learning inhouse systems and processes
  • Unpredictable work pattern due to interruptions from telephone enquiries, visits from internal and external personnel
  • Providing copious amounts of notes for internal clinics to a deadline
  • Filing and archiving of copious amounts of hospital notes
  • Dealing with patients/relatives/hospital personnel frequently with complex and sensitive issues
  • Dealing with anxiety and aggression from patients/relatives/hospital personnel
  • Unpredictable work pattern due to
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