Macos and Windows IT Support Analyst - Kingston Upon Thames, United Kingdom - Eligo Recruitment
Description
macOS and Windows IT Support Analyst
This a fantastic opportunity for a 2nd line Support Technician with macOS and Windows IT support skills to join a growing team.
You will be working with an experienced team of technicians who can help and support you through your career where there is theopportunity for training and expansion and professional certifications including Jamf.
This is a challenging and fast-paced role where you will learn and grow with plenty of scope for career progression too.
Main Purpose of the Role:
We are looking for a macOS and ideally some Windows too IT Support Analyst to take calls from existing customers with a view to carrying out first line / Second line support and beyond.
Your Key Responsibilities:
- Being the first point of contact for all customers
- Logging all calls and resolving any issues that may arise. Managing these calls through to conclusion and closure.
- Responding and chasing up on the help desk providing levels of support.
- Dealing with automated and proactive alerts.
Job holders are expected to undertake other duties and responsibilities relevant to the nature, level, and scope of this role.
Person Specification:
Essential Experience:
- macOS and PC support experience to a decent level. Troubleshooting and installing software / OS
- Network and Server knowledge.
Desirable Experience with:
- PC Server and NAS
- JAMF or Management systems
- Office 365 or Azure
Your Skills/Capabilities/Personal Attributes:
- Excellent telephone manner is required
- Be able to display a good aptitude to problem solving
- Be willing to use your own initiative and motivation to learn about new technologies and products that may be relevant to the marketplace and customer
- To be supportive towards colleagues and assist needed
- Ability to work as part of a team and to use their own initiative
More jobs from Eligo Recruitment
-
Network Engineer
West Byfleet, United Kingdom - 4 days ago
-
Marketing Manager
Wimbledon, United Kingdom - 2 weeks ago
-
SQL Developer
Coventry, United Kingdom - 2 weeks ago
-
6 Month Fixed Term Macos and Jamf IT Support Analyst
London, United Kingdom - 3 weeks ago
-
Junior Site Based Engineer
London, United Kingdom - 2 weeks ago
-
Join a Thriving Gp Surgery in Shropshire
Bucknell, United Kingdom - 1 day ago