Hospitality Support Officer - Coalville, United Kingdom - Really Awesome Coffee

Really Awesome Coffee

Verified Company

Coalville, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Really Awesome Coffee was established in 2010 and supports a growing network of around 100 franchised mobile cafés.

We have enjoyed strong growth in 2023, and are looking for experienced and talented individuals to help us manage our network and continue to supply the high level of service and support for which we have become known.

We are looking for a Hospitality Support Officer. This is a highly mobile and varied role involving travel and overnight stays across all areas of the UK.

You will be joining a small, established, franchise support team, and your main responsibilities will include:

Travelling to our franchisee's business locations to implement our franchise launch programme and ongoing onsite assistance
Ensuring compliance to ensure brand standards are upheld
Elements of training and inducting our new franchisees in our franchise business operations system
Working with our Business Development Managers to assess franchisee performance, formulate business development plans and work with franchisees to develop their businesses and increase their profitability

A hospitality background is desirable, as is sales experience and/or experience in roles involving direct customer contact.

Applicants must possess excellent presentation and interpersonal skills combined ideally with experience in the hospitality sector, although this is not essential.

Good organisational skills are required within the role, along with a high degree of self-motivation and the ability to work from your own initiative.

A good level of competency / a good aptitude for learning basic IT systems is important.

A genuine commitment to high levels of customer service is essential.

The 'away working' element of the role will typically require working away from our Coventry office for 4 days a week, broken down in to overnight stays of between 1 and 5 nights in different parts of the country (with travel expenses and subsistence allowances paid on top of your car allowance).
Aside from occasional Sunday evening travelling, the role does not typically require working over weekends.

Car ownership is essential and you must have a full, ideally clean, UK driving license.

Pay:
£28,000.00-£30,000.00 per year

Benefits:

Company pension

Schedule:

Day shift
Holidays
Monday to Friday

Application question(s):

Do you have prior training experience?
Do you have hospitality industry experience?
Do you have commercial barista experience?
Have you worked in a mobile capacity before, with significant awayworking components?

Licence/Certification: