Resident Liaison Officer - Hungerford, United Kingdom - Milestone Contracting Limited

Milestone Contracting Limited
Milestone Contracting Limited
Verified Company
Hungerford, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Division
Milestone Partnerships Ltd


Job Title
Resident Liaison Officer (RLO)


Reports To (Job Title)
Managing Director


Location
Hungerford


Contract Type
Permanent


Salary Range
24k-27k


Reference Number (office use)

Summary of Role:


You will be required to engage, build, and maintain excellent professional relationships with the residents and clients to optimise our service and reputation.

To ensure that any complaints and issues are resolved effectively and efficiently. To drive continuous improvement in relation to the service we provide during the work programme.

Responsible for ensuring that a professional and effective liaison service is delivered to Milestone customers. You will be site-based acting as the first point of contact for residents.

To also act as the vital link between Milestone and the resident and be accountable for all aspects of communication with residents before, during and completion of the improvement works.


Key Tasks:


  • Make initial contact with Residents
  • Collect and collate Resident information (profiles and choices) and input onto Datto.
  • Undertake condition surveys of properties prior to works being undertaken and input onto Datto.
  • Build good working relationship between Client and Residents.
  • Arrange access for Design team and supply chain partners.
  • Prepare and issue notification letters to the Residents in accordance with "Better Letters" and input onto Datto.
  • To assist in the production and distribution to all residents of Resident Consultation meeting minutes.
  • Ensure and maintain a safe environment for Residents.
  • Check and ensure essential services are available at the end of working day.
  • Communicate with Residents throughout works programme.
  • Maintain an uptodate register of Residents where visits should not be made alone.
  • To respond to verbal and written enquiries. Manage and maintain the Resident Complaint File and to ensure all enquiries /complaints are dealt with in a reasonable agreed timeframe to the satisfaction of the resident.
  • Provide ideas for improvement to the Senior RLO to review.
  • Assist in the production of Residents' Newsletters.
  • Attend Residents' evening, daytime meetings as and when required and provide minutes as required.
  • Assist in the organising of Residents' Open Day as required.
  • Manage and maintain Residents' Respite Facility if required.
  • Prepare information for inclusion in the site monthly report.
  • Assist Milestone Partnerships site team.
  • Carry out Resident Satisfaction Survey.

Skills / Attributes:


  • Excellent customer service skills
  • Some experience in QHSE Standards.
  • Knowledge to support the Social Housing industry.
  • Previous experience of working to fast paced programs.
  • Proficient in Excel, Word, Outlook.
  • Be a good team player & manage time efficiently.
  • Full driving licence required

Relevant Job Experience:


  • Computer literate with a good knowledge of Microsoft Excel, Word, Outlook
  • Knowledge of fast paced programmes

Special Conditions:


This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken.

Specific tasks and objectives will be agreed with the post holder throughout the period of employment.

The job description may be varied from time to time by the company to reflect changes in the post holders role and/or needs of the business.


Job Types:
Full-time, Permanent


Salary:
£24,000.00-£30,000.00 per year


Benefits:


  • Company pension
  • Referral programme

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Work Location:
In person


Reference ID:
MF/ZT/DL
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