Operations & Guest Care - Aparthotel - Elephant & Castle, United Kingdom - condokeeper

condokeeper
condokeeper
Verified Company
Elephant & Castle, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Do you love meeting people and customer service? Are you a problem solver? Do you enjoy working under pressure and are you keen to grow a growing hospitality start-up? Are you looking for a role that gives you flexibility to work in a hybrid fashion? This may be for you.

We are looking for a customer success executive to join our team.

No day is like the other so you may expect days when we will have lots of admin to do but also very quite days.


This role suits someone with:

  • Excellent guest care skills.
  • Fantastic English (a 2nd language would be lovely).
  • Thriving under pressure you must be quick to pick up on messages received via various channels.
  • Very organised you will be expected to liaise with our internal teams in managing cleaning sessions as well as linen deliveries & orders.
  • Looking to bring some sparkle and grow within our team as we seek to continuously improve our processes: from A to Z. No detail is too small
  • Someone able to multitask.
  • A recent hospitality/travel graduate or an experienced professional who may be having other ongoing projects alongside but which if necessary can be put on second place if the needs of the business dictate so.
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Who Are We?_
- we are a fast-growing student accommodation and short-let management company managing over 70 properties.

  • We offer a fully managed service for our hosts and guests (including Listing & Revenue Management, 24/7 Guest Services, Cleaning & Maintenance services)
  • Our Mission: "Deliver the best home away from home experience".
Flexible working hours to meet the needs of the business (including on-call aspect).


Responsibilities:


  • Answer phone calls, messages and attend to guests' requests to book apartments in a speedy fashion (we aim for the quickest response rate).
  • Keep the internal booking system up to date.
  • Obtain payment information and run credit/debit card payments when required.
  • Liaise with the other Housekeeping & Maintenance staff in the team in handling apartment visits or works as necessary.
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Provide outstanding customer service to all guests at all times.

  • Liaise with Housekeeping in booking cleaning sessions and ordering linen as necessary.


Please note we are looking for either someone full time or part time and you must legally be able to work in the UK.

We look forward to hearing from you.


Salary:
Up to £19,200.00 per year


Benefits:


  • Flexitime

Schedule:

  • Flexitime

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Elephant & Castle: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

  • United Kingdom (required)

Work Location:
In person

Application deadline: 11/05/2023

Expected start date: 10/05/2023

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