Fixed Term Part-time Customer Support Advisor - King's Lynn, United Kingdom - Southgate Global Limited

Southgate Global Limited

Verified Company

King's Lynn, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

13 Month Fixed Term Part-time (3 days per week) Customer Support Advisor (Maternity Cover)

About us:

Here at Southgate we are committed to evolving the industrial packaging and order fulfilment sectors through innovation, productivity and trusted products.

We value our dedicated and expert talent here at Southgate and recognise their importance in ensuring our mission becomes a reality.

Our people:

The Company uses its best endeavours to ensure that no job applicant or employee is discriminated against, directly or indirectly, on any unlawful grounds.

We recognise and encourage diversity and inclusion here at Southgate. We support every individual's potential and job applicants will be considered solely on their ability to do the job.

We want to ensure that everyone we meet can perform to their best when interviewing, so feel free to let us know, at any stage, whether you require any
reasonable adjustments during the recruitment process, and we will do our best to accommodate.

Skills/Attributes Required:

Friendly disposition
Personable
Professional
Ability to multi-task, prioritize and manage time effectively
Demonstrating a can do attitude and tenacity of purpose.

Education/Experience Required:

Competent Computer Skills - Outlook, Excel, Word, ERP & CRM Systems
Proven success in previous Sales & Admin role
Strong Phone handling Skills and active listening
Excellent communication and presentation skills
Attention to detail & Accuracy

Primary Responsibilities:

Develop and maintain a close relationship with the customers assigned to your sales silo.
Providing dedicated support and assistance to your assigned Sales Account Manager.
Answer incoming calls and responding to customer requirements promptly.
Preparing customer quotations
Handle the processing of Orders within the time limits
Inform Clients of unforeseen delays or problems
All quotations and information meticulously uploaded on ERP & CRM.
All quotes and enquiries followed up through to order/ completion.
Resolve account queries and chase overdue accounts.

Performance Objectives:

Drive outstanding customer service as per company standards
Give outstanding buying experience coupled with minimising costs within the company.
Supporting Sales manager to ensure they are relieved of admin duties to ensure they have time to be sales focused.

Job Types:
Part-time, Contract