Programme Coordinator - Bedford, United Kingdom - ASK Europe

Description

Role:
Programme Coordinator


Salary:
Up to £30,000 dependant on experience


Location:
Cranfield


Start Date:
As soon as available


What we need
ASK Europe is a leading provider of leadership and management development programmes to clients throughout the UK and worldwide.

Founded 28 years ago, we have developed innovative approaches to strengthening our clients' leadership capabilities in times of great change and challenge.

We use leading psychometric profiling tools and experiential learning techniques to give those attending our programmes the most rewarding learning experience, supplemented by sophisticated online learning tools to give managers and leaders the skills they need to succeed.

In response to growing demand for our services we are now looking to expand our Client Services team.

We are looking for the right person to be a key point of contact for our clients.

You will have demonstrative experience of success in a similar role in coordination/administration within a service industry. Experience within Learning & Development will be a distinct advantage.


What you will do

• Act as a central point of client contact, maintaining and enhancing client relationships by building strong working relationships
• Administer endtoend a wide range of development programmes and training that can last from oneday to over 12 months
• Enter sales orders into our SAP system and administer all orders correctly
• To administer contractual documents according to agreed processes
• Work with and in support of our Consultants in the development, management and timely delivery of preprogramme communications, pre/postwork and event materials to agreed deadlines and established levels of quality
• Work with and in support of our Consultants in the relationship management of existing clients
• To provide management information and data analytics as required by the wider team, to include monthly course evaluations
• Administer the LMS, to include uploading and editing online content, as well as acting as point of contact for delegates using the LMS

About you

You will be an experienced administrator able to juggle many balls - so the ability to stay calm under pressure is essential.

You will definitely be outgoing, enjoy conversations, and have a positive, up-beat attitude.

You will enjoy getting to know your clients and our network of colleagues, and you will build strong relationships that go beyond the work projects.

You will want to be seen as an extension of our client's team and be a trusted partner.

You take your own learning and development seriously and will have a naturally curious mindset. You seek continual improvement and won't be afraid to challenge or recommend new ways of working.

You will want to be involved in all aspects of company life, not just your role, and you will know and actively support ASK's policies for Equality and Diversity, Environment and Data Protection.

The role requires:

• Good computer skills and at least 2 years' experience using Microsoft Office on a daytoday basis
• MS Excel experience is essential; knowledge of pivot tables and MS Query will be a distinct advantage
• Excellent written skills and the ability to proofread documents

About us
Our company values are Integrity, Attitude, Respect, Quality and Fun. We take our values seriously and expect our employees to know the exemplary behaviours that underpin each one.

We are proud of our ISO9001 accreditation and ask our employees to work to the highest standards at all times in all we do.

Our culture is relaxed and personable. We are a 'people business' and we want to employ people, not corporate machines. We enjoy each other's company and like to socialise. We try to keep a good balance of work and play.

Please research our company before applying:
The role reports to the Head of Operations.

The role is office-based (with the flexibility to work from home up to 1 day per week) at the company offices in Cranfield.

It may require some UK travel to client meetings very occasionally (once or twice per year).

The role has an attractive salary of up to £30K, plus a range of benefits to include private health care, Death in Service Scheme, Pension Scheme and free parking


Salary:
Up to £30,000.00 per year


Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Free parking
• Life insurance
• Onsite parking
• Private medical insurance
• Work from home

Schedule:

• Monday to Friday

Work Location:
Hybrid remote in Bedford