Maintenance Coordinator - Chesterfield, United Kingdom - Harte Consulting

Harte Consulting

Verified Company

Chesterfield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Harte Consulting has a cracking opportunity for a Maintenance Coordinator to join an organisation who are an award-winning Residential Developer within the New Homes sector.

This organisation value their people over unit volume and are an extremely collaborative bunch.

This role will suit someone who is looking to get their weekends back and who may want to transfer their lettings or Property Management skills or facilities Management skills over to the new build sector.

The successful Maintenance Coordinator will have previous experience coordinating projects, and prioritising workloads OR will have previous experience of working within a customer service environment where you have been reactive and proactive to customers' maintenance needs.

What's on Offer:

Package £26.5k basic plus company annual bonus
Monday to Thursday 8.30am 5pm, Friday 8.30am 4.30pm
Life assurance
25 days hol plus bank hols
Mental health first aiders
Halfyearly social events
Christmas Party
Pension
Annual Seminar
Free parking

Duties and Responsibilities:

Monitor customer and issue handling through reporting, ensuring all records are updated to provide accurate information on reports.
To coordinate the scheduling of the Customer Service Operatives diaries.
To ensure the correct allocation of works; to the Customer Service Operative team, the existing site teams and/or contractors to resolve issues that have arisen in new customer homes.
Organise resources and materials for works to be carried out, prior to attendance, and ensure materials are available instore and on site as required.
Process PO's, invoices and undertake any contra

- charging process.

Manage the work of contractors and report inadequate contractor outcomes to the Customer Service Manager.
Maintain reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place in their home.
Address unsuccessful or inadequate remediation of customer issues.
To ensure the outofhours services, and reporting work effectively.
Maintain complaint spreadsheets and provide weekly updates to the management team.
Acknowledge and correspond with complainants within agreed timeframes.
To ensure surveys and reports from external bodies, including contractors are maintained.
Be professional with internal, external staff and customers.

The Person

Ability to; work independently and within a team, prioritise work and take initiative.
Ability to work well under pressure in a fastmoving environment
Excellent verbal and written communication skills
Experience of working in a similar role in a house building company is desirable but not essential

Job Types:
Full-time, Permanent

Salary:
£26,500.00 per year

Benefits: