Eit Service Desk Analyst - Hatfield, United Kingdom - Gi Group

Gi Group
Gi Group
Verified Company
Hatfield, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
EIT Service Desk Analyst
Hatfield / Some remote working - 1 week per month working from home
Competitive salary plus and 10% annual Bonus, health and Dental Insurance and other corporate benefits

Our client is a multi-cultural, healthcare, global company and seeking a single point of contact for all EIT services and provide an exceptional standard of customer service to the region, ensuring the delivery of high-quality EIT operational services withinagreed service levels.


Tools and equipment used:

  • IT Service Management Tool (ServiceNow)


  • O36

  • Microsoft System Centre Configuration Manager
  • Active Directory
  • VMWare tools
  • Mobile Devices (iOS)
  • Mobile Device Management Systems (MobileIron)

Qualifications and education required:

  • Degree qualified desirable preferably in Computer Science or IT discipline
  • Microsoft 365 Certifications or relevant experience
  • Virtual Desktop technology (VM Ware) certifications or relevant experience
  • ITIL certified (Foundation minimum)

Skills and aptitude required:

  • Degree qualified desirable preferably in Computer Science or IT discipline
  • Microsoft 365 Certifications or relevant experience
  • Virtual Desktop technology (VM Ware) certifications or relevant experience
  • ITIL certified (Foundation minimum)
.

  • Experience of delivering IT support following ITIL Best Practice Framework
  • Excellent understanding of IT technologies and support processes
  • Experience of dealing with service providers
Gi Group Pharmaceuticals provides a tailored Account Managed Service and dedicated Pharmaceutical recruitment team and partners with many differ
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