Technical Services Assistant - Newton Aycliffe, United Kingdom - Advance Automated Systems Ltd

Advance Automated Systems Ltd
Advance Automated Systems Ltd
Verified Company
Newton Aycliffe, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Advance Conveyor Group are one of the UK's leading logistics automation and material handling equipment manufacturers.

We are looking to employ a person with a positive attitude, an eye for detail and with amazing interpersonal skills to join our team


Working within the Sales team, ensuring all customer enquiries and orders relating to spare parts are dealt with and executed on time and to exceed customer expectations.

You will work closely with the purchasing team to ensure parts are ordered in a timely fashion, at a competitive price and dispatched to the customer on time.


Responsibilities:


  • Handling inbound customer enquiries and issuing quotations and delivery dates for spare parts.
  • Creating spare parts quotations for our in house manufactured automated systems.
  • Processing customer orders, issuing order acknowledgments confirming prices and despatch dates.
  • Ensure that all the agreed paperwork is issued accordingly in relation to orders, shipments, Customs, and other agencies.
  • Handle returns or quality issues from customers & suppliers and arrange replacements, credits, or repairs.
  • Coordinate, dispatch of spares packages with stores/production dept.
  • Liaise with other departments within Advance to solve Customer problems.
  • Identify areas of opportunity to maximise spares department potential through B2B lead generation.
  • Assisting the sales team with admin tasks, quotations and customer requests.

What you will need to succeed:

  • GCSE in Maths/English or equivalent
  • Competent in use of Microsoft package
  • Previous experience working in customer service, inside sales, manufacturing, or stores environment would be an advantage.
  • Knowledge of Engineering environment an advantage

Job Types:
Full-time, Permanent


Salary:
From £20,000.00 per year


Benefits:


  • Company pension

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Newton Aycliffe: reliably commute or plan to relocate before starting work (required)

Education:


  • GCSE or equivalent (preferred)

Experience:


  • Customer service: 2 years (preferred)
  • Administrative experience: 2 years (preferred)

Language:


  • English (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person
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