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    • In-store Visual Merchandiser - London - Marks and Spencer

    Marks and Spencer
    Marks and Spencer London

    1 week ago

    Default job background
    Description

    Summary

    Team Manager - VM - GL: Deliver an inspirational, improved and consistent visual customer journey in-store that inspires customers to shop and buy more often.

    • Support visual merchandising coaching and upskilling of wider store team members.
    • Support the growth and profitability of the store through the implementation of the retail plan at a store level and delivery of KPI measures.
    • Role model great customer service and support the delivery of a customer-focused service proposition through the team that delights our customers.
    • Recruit and develop great visual talent and capability within the visual team supporting succession requirements of the store.
    • Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand.

    Key Accountabilities

    • Lead the visual team to dress and style all mannequins every launch, ensuring consistent handwriting across the store.
    • Work alongside Commercial and Operations teams to ensure delivery of Visual presentation standards and processes.
    • Own the ordering and implementation of all large format POS each season for all BUs.
    • Regularly shop the competition to identify visual and trading opportunities.
    • Create the right culture, role modeling new digital ways of working and leadership behaviors.
    • Support store engagement/training requirements.
    • Support the delivery of Retail Plan and Store KPIs.
    • Use data and insight to improve customer in-store experience and drive performance.
    • Maintain a safe and legal store environment.

    Key Leadership Capabilities

    • SUCCESSFULLY EMBEDED CHANGE FOR LASTING COMMERCIAL IMPACT AND RESULTS.
    • SPEND TIME COACHING COLLEAGUES TO ACCELERATE PERFORMANCE AND PERSONAL GROWTH.
    • RECOGNIZE HIGH PERFORMANCE AND SUPPORT POOR PERFORMERS TO IMPROVE.

    Technical Skills/Experience

    • ROBUST UNDERSTANDING AND ABILITY TO DELIVER VISUAL MERCHANDISING AND STYLING ACROSS ALL BUs.
    • ABILITY TO EXECUTE WINDOWS TO BEST IN CLASS STANDARDS AND ADAPT TO VARYING ENVIRONMENTS.
    • ABILITY TO LEAD A TEAM TO DELIVER EXCELLENT VISUAL IMPLEMENTATION, CUSTOMER SERVICE AND KPIs ACROSS THE STORE.

    Key Relationships and Stakeholders

    • Customers
    • Colleagues
    • Store Leadership
    • Regional Leadership
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