Hire Desk Controller - Wolverhampton, United Kingdom - ND Brown Ltd

ND Brown Ltd

Verified Company

Wolverhampton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hire Desk Controller. Reporting to - Hire Director.

ND BROWN Ltd has been well known for over four decades as a UK leading provider of specialist self-drive commercial vehicle hire. Following a period of continuous growth, we are now looking to employ a
Hire Desk Controller to join our team in our busy Wolverhampton Head office.

Job Overview

To play a key role in the daily/weekly running and administrative duties and to ensure the smooth, efficient operation of our busy head office hire desk. To ensure all telephone enquiries are dealt with in a professional and courteous manner, and to ensure that all customer enquiries are dealt with promptly, efficiently and followed up on, as necessary.

Responsibilities and Duties (but not limited to):

Quote hire rates to customers from our schedules and framework agreements where applicable.
Process bookings, off hires, extensions, and vehicle exchanges in our hire IT systems including notifications to customers.
Manage vehicle breakdowns, update the systems, and keep customers informed.
Update our Vehicle Day Sheet along with other systems such as MID.
Daily / Weekly Driver and transport planning.
Document the 'onboarding' of new vehicles.
Ensure all paperwork is checked and filed correctly.
Provide help and guidance to administrative team members.
Hold continuous dialogue with other departments and team members nationally.
Ensure that the hire team continuously delivers the highest level of customer service.
Provide advice and guidance to customers, helping them hire the correct vehicle type and variant.
Maintain client portals. Resolve Invoice & compliance issues as required.
Assist with the planning and coordination of vehicle collection & delivery.
Maintenance of vehicle compliance documentation.

Experience/Skills

Have an exceptional telephone manner, be well organised and be competent in prioritising and adapting to frequent changes in business requirements.
Good communication within the workplace is essential as is the ability to work closely within a small team.
Strong IT/Computer skills, Microsoft Office, Outlook & experience of database entry, is essential.
Hire industry and/or customer service experience is essential.
Excellent communications skills, both written and verbal.
Effective administration, planning and organisational skills with strict attention to detail and accuracy.
Ability to work with Company processes and procedures in mind.

Working Hours:

Monday - Friday, 8:00am - 5:00pm. (Full time)

45 minutes lunch break

Benefits: