Technical Administration Lead - Exeter, United Kingdom - Tamar Security Limited

Description

We are seeking a new team member to provide support to the operations team and technical manager, helping to facilitate the successful and timely completion of works.

• Daily liaison with the operations team in order to follow up on reactive and PPM visits to provide an efficient response to engineer reports.
• Providing regular feedback (written and verbal) to operations and technical leaders regarding all projects under their control, ensuring works are carried out on time and to the specification.
• Providing telephone technical support to customers / remote access and diagnose faults were possible.
• Delivering technical assistance and training to other engineers or subcontractors to resolve any issues during the configuration, commissioning and general use phases.
• Carrying out quality checks of works undertaken remotely or onsite as required.
• Liaising and building relationships with nominated subcontractors who are selected to carry out works to build a rapport and ensure works are carried out to the same exacting standard as our own engineers.
• Supporting customers and engineers by carrying out diagnostics via remote connections.
• Reacting to automated remote services and actioning reactive works where required.
• Liaising with suppliers on technical issues during the installation process providing clear written communication of any issues.
• Understanding nonconforming products and returns and liaising with suppliers to return products.
• Working closely with our surveyors and operational teams to achieve best in class delivery for our customers.
• Carrying out site surveys prior to proposals being generated.
• Providing specifications and drawings as necessary
• CAD / Visio experience would be beneficial.
• Ensuring works are being carried out in accordance with H&S guidelines and as per RAMS.
• Assisting with stock control and receiving / reconciling purchase orders for forthcoming projects.

The successful applicant must have a good understanding of the requirements of ISO9001, NSI and BAFE standards to ensure knowledge of these standards are kept up to date.

• Salary £28K £32K
• 22 days holiday + 8 statutory public holidays + birthday off
• Autoenrolment into the company pension scheme
• Private medical cash plan

• Company pension
• Free parking
• Onsite parking
• Private medical insurance

• 8 hour shift
• Monday to Friday