Service Desk Assistant - Carlisle, United Kingdom - North Cumbria Integrated Care NHS Foundation Trust
2 weeks ago
Description
Band - Service Desk Assistant
Do you love diagnosing and resolving IT problems for others? Interested in continuing or starting your IT career within the NHS? Would you enjoy being part of a team who are involved in implementing technologies which support both transformation and innovation? If you do, this could be the job for you as we are currently looking to recruit an IT Service Desk Assistant to join our team based in Carlisle.
North Cumbria Integrated Care NHS Foundation Trust is looking to recruit a Service Desk Assistant to join the existing IT Service Desk team.
- Friday with a rota in place to ensure cover is available during this period.
You will be the first point of contact for all IT service users to provide both advice and 1 st line remote technical support.
Triage guidelines will be followed to ensure the necessary information is captured to facilitate the resolution or escalation of all reported incidents and service requests.
You will be required to resolve the maximum number of incidents at first contact within agreed timescales.As well as providing advice and 1 st line technical support, the role holder will be required to carry out various administrative functions undertaken by the team.
Knowledge of ITIL, Microsoft Windows, Office and Active Directory would be advantageous but not essential as appropriate training will be provided.
You should also be capable of working as a member of a team with the commitment to provide an efficient and effective service.
At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people.Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond.
We're responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time'.Being a clinically led organisation
Quality and safety at the heart
A positive patient experience every time
A great place to work
Managing our money wel
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030.
There is an expectation for all staff to support this by familiarising yourself with the Trust's sustainability initiatives such as waste and recycling, going paperless, videoconferencing, sustainable transport and others.
We encourage you to think about what you can do as an individual and within your team to contribute in to embedding carbon reduction into the everyday running of our organisation.
Please see attached Job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
Important Information
Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below.
These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Standard Check:
£18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.
Enhanced Check:
£38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
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