Sales Support Administrator - Sandbach, United Kingdom - Delta Balustrades Ltd

Description

Scope:

Delta Balustrades is seeking a detail-oriented and organised Admin/Researcher to join our team.

The primary objective of this role is to uncover opportunities in terms of projects and contractors that can be passed on to the Business Development Representative for follow-up.

Additionally, you will be responsible for handling day-to-day administrative tasks for the sales team and ensuring the CRM activities are up to date.

This fast-paced role requires exceptional attention to detail, strong organisational skills, and the ability to multitask effectively.


Responsibilities:


Research and Lead Generation:

Conduct research to identify potential projects and contractors that align with Delta Balustrades' target market.

Utilise various sources such as online platforms such as NBS and Barbour ABI, industry publications, contractor lead lists and other sources to gather information on potential leads.

Compile and maintain a comprehensive database of leads, ensuring accurate and up-to-date information, responsibility for Delta's visibility of opportunity potential and ensuring maximum market share.

Opportunity Handover:

Work closely with the Business Development Representative to pass on researched opportunities, ensuring all relevant information is provided.

Maintain clear and detailed records of leads, including project details, contractor information, and any additional relevant data adding relevant stakeholders and project relevant information into Delta's CRM system.

Administrative Support:

Provide day-to-day administrative assistance to the sales team, including managing calendars, scheduling meetings, and coordinating appointments.

Assist in preparing and formatting sales-related documents, presentations, and reports as required.

Monitor the sales team handover process and taking responsibility for the quality of data that is passed on to our operations/delivery team.

CRM Management:

Update and maintain the CRM system with accurate and current information, including lead status, contact details, and project updates.

Set up projects in the CRM system for the sales team, ensuring all necessary details are recorded.

Generate reports and analytics from the CRM system as needed, providing valuable insights to the sales team.


Collaboration and Communication:

Collaborate effectively with the Business Development Representative and sales team, ensuring smooth handover of leads and timely follow-up.

Liaise with other departments within the company to gather relevant information and provide support as required.

Communicate professionally and efficiently with external stakeholders, contractors, and project contacts.


Requirements:

Proven experience in administrative roles or research-oriented positions, preferably within the construction or building industry.

Exceptional attention to detail and organisational skills, with the ability to manage multiple tasks simultaneously.

Strong research and analytical abilities, with a keen eye for identifying potential opportunities.

Proficient in using CRM systems and Microsoft Office Suite, particularly Excel and Outlook.

Excellent communication and interpersonal skills, both written and verbal.

Self-motivated and able to work independently, while also being a team player.

Ability to thrive in a fast-paced environment and adapt to changing priorities.

Strong problem-solving skills and the ability to make sound judgments.

Previous experience working in a sales support role is a plus.


Team Structure

Sales Support Reports to:
Sales Manager


Sales team consists of:
Sales Manager, Marketing Manager, Estimator, Senior Technical Sales, Sales Executive, Business Development Executive


Salary:
£23,000.00-£25,000.00 per year


Benefits:

• Canteen
• Company events
• Discounted or free food
• Free parking
• Onsite parking

Schedule:

• Holidays
• Monday to Friday
• No weekends

Supplemental pay types:

• Quarterly bonus

Ability to commute/relocate:

• Sandbach: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Sales administration: 1 year (preferred)
• Customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location:
In person

Application deadline: 31/08/2023

Reference ID:
Sales Support Administrator Role