Mortgage Administrator - Wimborne, United Kingdom - Dovetail Recruitment

Dovetail Recruitment

Verified Company

Wimborne, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Mortgage Administrator Job in Wimborne Dovetail Recruitment are pleased to be working with a well-established and thriving business within the financial services sector, who are currently recruiting a Mortgage Administrator.

You will be the first point of contact for customers, which means you'll need to be able to make efforts to listen and understand what

Mortgage Administrator Job in Wimborne

Dovetail Recruitment are pleased to be working with a well-established and thriving business within the financial services sector, who are currently recruiting a Mortgage Administrator.

You will be the first point of contact for customers, which means you'll need to be able to make efforts to listen and understand what each customer needs.

The Mortgage Administrator will be working within a team environment, which requires clear communication to resolve problems and achieve goals.

Additionally, this position requires an eye for detail.

You will need to use your initiative, generate creative solutions to work situations, trying out different ways to tackle organisational problems and opportunities that arise.

Duties and Responsibilities of the Mortgage Administrator:

Demonstrate excellent customer service levels, providing customer first behaviour and flexibility
Process department transactions efficiently, accurately and within agreed Service Levels
Provide support to the retention officer role (to include customer contact, follow up calls etc)
Produce reports and management information as requested
Be responsible for managing own daily workload and tasks
Deal with telephone and face to face enquires received within the department promptly, including sometimes technical administration support
Use initiative in identifying any practice and process improvements
Be aware of compliance requirements
The role will require a 'right first time' attitude, a multitasker with a confident approach with strong customer service skills.

Essential Knowledge/Experience Required:

Knowledge of the mortgage industry or experience in a similar role
Experience within an administration position
Seeking to undertake the CEMAP or CEMAP qualified

Salary and Benefits:

A salary of £28,000 per annum

Hours of Monday

Friday 9:00 am pm
Annual Car Parking permit
27 days holiday + 8 Bank Holidays
Employee assistance programme + 24/7 counselling and support helpline
24/7 Virtual GP surgery and private prescription service
Discounts on local private gyms
An active Social Committee who arranges lots of fun complimentary employee events throughout the year

_ Alternatively__, if this Mortgage Administrator role isn't quite right, _
_please __click here to see our other Jobs in Bournemouth, Dorset & Hampshire._**
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