Customer Experience Specialist - London, United Kingdom - MBA Group

MBA Group

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our Client, a leading car dealership group are currently looking for a
Customer Experience Specialist to join their business based out of their
Toyota Edgware Dealership.

This is a fantastic opportunity for an experienced customer service professional to make their first move into a premium automotive dealer group.

Key responsibilities of a
Customer Experience Specialist

Executes the Customer Retention Programme within their centre, to grow the active customer base, improve retention and increase customer lifetime value.
Contacts the customer base on a regular basis to build customer loyalty.
Books in appointments for the sales team and follows up on outcomes with the team and customers.
Actively manages and tracks the pipeline of leads.
Manages customer finance renewal cases, including early settlements and closed cases.
Works closely with the Group Renewals Manager, who is responsible for leading the overall approach to customer retention.

To be a
Customer Experience Specialist

Have exceptional customer service skills
Experience working within retail sales, hospitality or premium customer service roles
Be a dynamic and personable individual who is willing to learn
Possess excellent communication skills
Have a proactive and independent nature

About the Company

Excellent basic salary of £35,000 p.a.
Ability to progress through internal promotion
Excellent benefits package, including life assurance, healthcare, and company car schemes
Manufacturer based training and accreditation

About Our Client

Our client is a leading car automotive dealership in the UK specialising in Japanese brands, they currently employ over 500 people across 11 retail dealerships and are looking to expand even further.

Job Types:
Full-time, Permanent

Salary:
£35,000.00 per year

Work Location:
In person