Patient Services Care Co-ordinator - London, United Kingdom - DMC Healthcare

DMC Healthcare
DMC Healthcare
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

About DMC
DMC are a successful and trusted provider of NHS services across England and Scotland. DMC Healthcare continue to see steady growth in the services we provide.

Due to this growth, we have an opportunity for Patient Services Care Coordinator to join our talented Primary Care Team on a full time permanent basis.

If you are passionate about contributing to DMCs service development and more widely across the organisation, our open culture will enable you to be involved in the decisions that affect our care delivery


The Role


To be responsible for undertaking a wide range of administrative duties which include registering patients, booking appointments, ensuring all information is managed correctly, filed and followed up accordingly.

To act as the focal point of contact and be responsible for the dissemination of information, messages and inquiries for the medical team, liaising with multidisciplinary team members, other healthcare professionals and staff within the practice.


You will be Responsible & Accountable to the Practice Manager.

Main Duties & Responsibilities:


Reception Duties
a) Ensure that all patients and visitors at reception and telephone callers to the practice are

greeted professionally and politely.

b) Answer all incoming phone calls from patients and other healthcare professionals. Divert

them as appropriate, and/or take and pass on messages.

c) Deal with administrative queries and requests from patients and act as liaison with the

clinicians as necessary.

d) Make/cancel/rearrange appointments via the clinical system.

e) Support and assist clinicians as required.

f) Arrange interpreters as necessary.

g) Ensure up to date patient information is recorded.

h) Give test results where appropriate.

i) Deal with requests and completed medical reports. Including the receipt of fees for such

reports.

j) Daily preparation of clinical rooms at the beginning and end of the day.

k) Keeping tidy the workspace and waiting area.

l) Each morning, open premises, do security and heating and ventilation checks.

m) Each evening, perform the lock-down procedure, set alarms and lock premises.


Clerical Duties
a) Ensure that repeat prescriptions are done accurately and efficiently following protocol

b) Deal with GP Links including the amendment and deduction of patients records

c) Monitor incoming electronic test results to ensure prompt review by clinicians

d) Data entry of new and temporary registrations and relevant patient information e.g.

smoking status, BP, ethnicity, medication from hospital letters

e) Scan all patient information in computerised record i.e. medical documents, hospital

reports and letters as necessary

f) Retrieve paper notes from storage unit as requested

g) Photocopy documents as required

h) Deal with referrals to primary and secondary care

j) Open, stamp and distribute practice post as instructed


Data Duties
a) Reviewing medical records of new patients, inputting and summarising medical history.

b) Registering patients.

c) Read coding medical data into clinical system and computerised medical record of patient.

d) Set up and run clinical searches.

e) Interrogate data for audit purposes.

f) Maintain the appointment system and set up templates in order to do so.

g) To provide and maintain information required for public health targets. This will include

data checking and liaising with the clinical team to improve performance.

h) Take part in practice performance related to recalls for patients. This will include

maintaining an up-to-date register and working on improvement.


General Duties
a) Be involved generally in the maintaining and encouraging of adequate security measures

e.g. locking doors, setting security alarm where relevant.

b) Leave desk tidy at the end of each day.

c) Maintain the Health and Safety of all staff, patients and visitors.

d) Ensure confidentiality at all times, only releasing confidential information obtained

during the course of employment to those acting in an official capacity with the agreement

of the Practice Manager.

e) Comply and familiarise yourself with the Practices policies and procedures.

f) Carry out any other duties as reasonably requested by the Doctors, Practice Manager or

Assistant Practice Manager.
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