Customer Success Executive - Edinburgh, United Kingdom - Press Data Ltd

Press Data Ltd

Verified Company

Edinburgh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

CUSTOMER SUCCESS EXECUTIVE - BUSINESS GROWTH

PERSON SPECIFICATION AND JOB DESCRIPTION

Hours 8 hour shifts between 08:00 and 18:00
Monday - Friday
Total working hours are 40 hours per week

Salary £23, ,000 per annum

Annual Leave 28 Days

Location In office in Edinburgh. Hybrid working in some roles for up to two days per week.
Media Intelligence is a £3 billion a year global industry.

As news media production, delivery and consumption changes, our industry has emerged as a highly dynamic, successful element of the communications cycle.

And within this global market the UK leads in terms of technology and expertise. Our industry is growing, and as an important supplier in the UK, Press Data is growing too.

Our role is to enable our clients to navigate the world of news media. Every day the amount of content published, broadcast and distributed grows exponentially.

Our clients are the leading names in UK corporate and government and we supply the leadership of these organisations with highly filtered, concisely written digests that ensure they are constantly briefed on anything relevant to the activities of their organisations.

Alongside this we provide their communications teams with planning and insight to support their own objectives - understanding media themes and agenda, message analysis, journalist and stakeholder engagement.

Our products help to shape their thinking on how they manage their reputation, develop their communication strategy, and deliver measurable outcomes.

For over thirty years Press Data has been at the forefront of the UK industry. Our clients are a Who's Who of business and government.

During this time our media world has evolved and changed - from development of new technology, to changes in consumption and the growth of social media channels.

Our own services and solutions have evolved too. There is a greater involvement of technology both in the areas of search and delivery.

The demand for speed and real time news has grown as our clients have to react and respond in increasingly shorter timescales.

The growth in Artificial Intelligence provides both opportunities and threats.

However, at the heart of what we do is the expertise, talent and experience of our team of researchers, editors and analysts who work on our round-the-clock operation providing meaningful, insightful products to tight deadlines.

Our emphasis is on quality, insightful writing, editorial selection and concise, targeted reporting.

Overview

As Press Data continues to develop its services as part of our Strategic Plan, we are developing a Customer Success function to complement our Client Servicing roles.

The significant development of our plan is the introduction and promotion of more SAAS-based solutions - NewsPad Pro, Future News and MediaHQ.

For these solutions to succeed we need to engage pro-actively with existing customers, as well prospective customers.

Our SAAS solutions complement our existing Researcher and Analyst led approach to service delivery.

The major difference is that we are providing our customers with a range of online tools to undertake a greater range of media and communications activities.

To empower our customers, they need to trained and supported fully to continue to use the solutions throughout the period of their contracts.

The continued use of the solution is critical to renewal rates, and the Customer Success Executive will play a key role in ensuring continued engagement from our customers.

Person Specification

This role is directly customer-facing. You will require the ability and confidence to communicate clearly, predominantly in online demos, presentations, training sessions and meetings.

You will need to be capable of managing multiple projects at the same time, and with excellent time management and organisational skills, be able to prioritise your workload effectively.

CUSTOMER SUCCESS EXECUTIVE - BUSINESS GROWTH 2023

The individual we are seeking will work as part of the small, friendly and efficient Client Services team, where respect and consideration are key values; they pride themselves on great team work, and all team members enjoy bringing positive energy to their work and to the company.

A critical part of the role involves liaising with members of the team, and colleagues from other teams, who will be responsible for contract completion.

Therefore, we are looking for a highly organised and efficient individual, who has an understanding of the media and communications industries, and is comfortable working in an environment involving strict deadlines.

This person will be able to work effectively and efficiently with company resources and will use their excellent professional judgment in a variety of situations for a wide range of clients.

The individual must share the values of the company of respect and professionalism and be able to communicate this positively to all clients and colleagues.

The person we are lo