Housing Insight - London, United Kingdom - SECURITY ACCESS FIRE & ELECTRICAL LTD
Description
Complaints & Enquiries Officer x 2 A leading local authority requires an interim Housing Repairs Complaints & Enquiries Officer to join their new team in Housing Assets.
Reporting to a team leader and working with another officer, you'll be responsible for producing timely, accurate and high-quality written responses to complaints and enquiries from residents, council members and MPs.
This is a varied role which will play a decisive part in ensuring that we deliver a service which is both compliant and which helps to improve levels of satisfaction among our residents.
Experience in a high-volume customer contact operation environment
Experience of complaints handling/dispute resolution or experience of handling high-volume customer correspondence
Excellent written communication, interpersonal and organisational skills, with a demonstrable ability to work to tight deadlines
Experience of working within quality-assurance processes which deliver high-quality output
Experience of working in a heavily regulated compliance framework environment - An ability to analyse written correspondence to identify key learnings
Confidence in making judgements and decisions
Housing experience is desirable but not essential
Job Types:
Full-time, Temp to perm
Contract length: 9 months
Salary:
From £17.50 per hour
Schedule:
- Monday to Friday
Experience:
- within social housing environment (required)
- Complaint handling (required)
Work Location:
In person
Reference ID:
RQ833512
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