Facilities Helpdesk Administrator - Bristol, United Kingdom - Dowry Maintenance

Dowry Maintenance
Dowry Maintenance
Verified Company
Bristol, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
We are constantly building on our successes here at Dowry, and we pride ourselves on our ability to provide a first-class building maintenance and refurbishment service to all
of our customers. We are based in Bristol, but our customers are across the South-West and South Wales regions.

We are privately owned and have a clear focus on providing excellence.

Your ability to gain fast access to decision makers within the business enables us all to provide an excellent response time and service.

We strongly promote the "family" dynamic throughout all
of our teams, simply ask any of our staff when you come for interview


To meet the increased demand from our customers we are looking for very special people to come and join us, we are currently looking for a Service Desk Co-ordinator
.


These are exciting times within Dowry, and we are looking for people who want to become key assets within the business.


Job Profile

Reporting to the Service Desk Lead you will:

  • Raise jobs on our work planning system.
  • Assist in planning and communicating workloads to engineers.
  • Communicate with customers the status of works.
  • Order materials for jobs.
  • Progress jobs with issues.
  • Liaise with our estimations team on quoted works.
  • Build positive and professional relationships with customers, suppliers and subcontractors.
  • Timely and accurate reporting of all Service Desk activities to the Service Desk Manager/ Managing Director, as requested.

You will require:


  • Experience in a similar type of role/industry.
  • Proven administrative and systems experience.
  • Organisational skills with excellent attention to detail.
  • Verbal and Written Communication skills proven at all levels.
  • Ability to work on own initiative and in a team with a strong work ethic.
  • IT knowledge of Microsoft Office.
  • Ability to multitask and to be able to prioritise workload.

Job Types:
Full-time, Permanent


Pay:
£25,000.00-£28,000.00 per year


Benefits:


  • Company pension
  • Free parking
  • Onsite parking
  • Referral programme

Schedule:

  • 8 hour shift
  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Performance bonus

Application question(s):

  • Do you have experience in a facilities or maintenance related industry?

Experience:


  • Customer service: 5 years (required)
  • Administrative: 5 years (required)

Work Location:
In person


Reference ID:
DESK24

Expected start date: 13/05/2024
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