Bmw Product Genius - Glasgow, United Kingdom - BMW Group Retail

BMW Group Retail

Verified Company

Glasgow, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Douglas Park Glasgow is looking for a
BMW Product Genius.

Your role

The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers.

There are very few Customer Service Apprenticeships in the motor industry and the
BMW programme is regarded as being the leader in delivering the ultimate customer experience.

You will be working in a busy
BMW Retailer as a "Brand Ambassador".

Your role will be focused on dealing with customers with high expectations and a varied range of needs and demands.

As a result, you need to have exceptional interpersonal skills, build rapport, and a desire to provide the highest level of customer service.

The aim is to make customers feel excited about the cars - and impressed that they are getting a personalised service.

This combined with excellent organisational and communication skills will enable you to deliver outstanding customer service, representing the high standards and reputation of the
BMW brand.

Product Genius-specific duties include:

Acting as an ambassador and creating a passion for the
BMW brand and products
Providing an individual and outstanding vehicle handover which "wows" the customers and exceeds their expectations
Acting as the central
BMW brand expert for customers and internal contacts (e.g. Sales Advisors) and answering all questions regarding products and product functionalities
Keeping him/herself up to speed on new products, features, special offers, services, the brand and competitive information
Creating inspiration and excitement
Offering exceptional customer service
Offering personalised care

Your profile

Full training will be provided
Clean Driving License
An enthusiasm for excellent customer service
An interest in the automotive industry
To have good communication and organisational skills
To be honest and trustworthy with a willingness to learn
To have a positive attitude and work ethic, with a high level of professionalism to represent the
BMW brand
To be able to work effectively as part of a team in a busy service department, as well as having the capability to follow instructions and work individually

Similar searches:

BMW, Permanent, Full-time, Sales / Customer Service, Competitive

Retailer
Douglas Park Glasgow

Location
Douglas Park
BMW Glasgow

Salary
Competitive

Starts
30 Jun 2023

Closes
04 Aug 2023

Brand

BMW

Contract Type
Permanent

Hours
Full-time

Business Area
Sales / Customer Service