Apprentice Service Team Coordinator - Newtownabbey, United Kingdom - Sunbelt Rentals Careers

Sunbelt Rentals Careers

Verified Company

Newtownabbey, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About The Role:

Are you a friendly and outgoing person who is looking for a career with a company that really values your contribution and can offer you award-winning training opportunities? Read on as we may have just the apprenticeship you are looking for

Our apprentices are the future of our business.

On our apprenticeship programme you will learn the skills to become a successful Business Administrator with a fantastic range of future career options ahead of you.

There could not be a more exciting time to join us and following successful completion of your apprenticeship you will be offered a permanent role, with one of the best rental equipment providers in the industry.

You'll work in our Service Department where you will learn to:

Coordinate tasks for mobile service engineers across Ireland utilising logistics systems
Communicate with a wide range of customers, organising equipment maintenance requirements and ensuring effective service levels are maintained
Efficiently manage the stock levels of equipment parts, including arranging orders and raising purchase orders for suppliers
Provide full administrative support for the Service Team and Workshop Manager
Become skilled in the use of relevant IT packages and systems
Maintain all required equipment certifications
Produce accurate reports regarding equipment maintenance operations across Ireland
Effectively deal with operational queries, providing an efficient service supported by excellent communication and the ability to produce accurate documentation
Develop professional working relationships with all customers, learning to understand their needs and requirements
Create and interpret reports
Understand products and services that meet customer needs, ensuring a comprehensive and effective customer experience every time
Become an ambassador for our "Customer First" culture, resolving any issues quickly and keeping your customers informed, so that they feel truly valued
Expand your team working skills with your colleagues and the wider Sunbelt Rentals team
Manage a varied workday in a fastpaced operational environment, learning to manage multiple tasks and deadlines

We'll provide you with a comprehensive company induction, role-specific training and apprenticeship support.

You will become a part of a larger apprentice cohort where you will be able to form lifelong relationships and engage in a wider support network.

You will also be invited to attend our Customer Service Development Programme, which is designed to ensure that you're confident, equipped and empowered to deliver a world class experience to your customers.

We'll also support your personal growth and development in line with your Sunbelt Rentals career aspirations.

Apprenticeship Training

You will be completing a level 2
or level 3 Business Administration Apprenticeship Standard, dependant on prior academic qualifications or work experience.

This will be delivered using a combination of.

Workplace experience to gain practical skills
Guidance and training from an experienced workplace mentor
Industry recognised training leading to an apprenticeship qualification. This is primarily delivered remotely and by college assessors visiting the workplace, but may include some facetoface sessions at Belfast Metropolitan College

About the Application Process

You may be asked to complete some additional screening questions which will need to be completed before progressing to the next stage of the process

About You:

What you will need to bring to the role from day one:

Enthusiasm
Motivation to learn new skills
Responsible behaviour
Ability to work in a team
Excellent written and verbal communication skills
Attention to detail
Ability to follow instructions
Initiative
An eagerness to understand our product range and the wider Sunbelt Rentals business
The ability to engage and build relationships with both internal and external customers
A flexible and adaptable approach
An interest in learning new IT systems and making the most of technology in your job role
Ideally, GCSE or equivalent Grade C or above in Maths, English and ICT

About Us:

As part of FTSE 100 Ashtead Group plc, Sunbelt Rentals is the leader in equipment rentals in the UK, US and Canada - as well as specialist operations in Europe.

Together, our teams of experts provide rental equipment and managed solutions into every market and sector, including construction, industrial, energy, infrastructure, government and events.

Our people are at the very heart of our values and they're our greatest asset.

Join us and we'll give you everything you need to succeed - award winning training, professional development and support and opportunities to progress your Sunbelt Rentals career.

The package includes a competitive salary and flexible rewards package including generous holiday allowance (with the opportunity to buy and sell ann