Service / Warranty Controller - Newtownabbey, United Kingdom - ballyvesey Holdings

ballyvesey Holdings

Verified Company

Newtownabbey, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service / Warranty Controller, Newtownabbey
Ballyvesey Holdings is an established group of transport and logistics business operating in UK and Ireland. The group comprises Truck Sales, Rental, Construction Equipment, Vehicle services, Commercial vehicle auctions, Manufacture and Property divisions.

Due to expansion, we are currently looking to enhance our service team and so are looking for an additional service / warranty controller.

Key responsibilities:

Receiving calls from customers in a professional manner and scheduling the field engineers to attend sites for maintenance and repairs.

Scheduling and ensuring field engineers are prepared in a timely manner for works.

Keeping customers informed of job progress.

Keep track of open jobs so that all customers receive a high quality of service.

Communicating needs of the engineers with the parts department.

Produce service contracts and quote customers for repairs.

Receive job cards, upload costs to system and invoice to customer.

Work with other warranty and service controllers to ensure that all jobs are closed and processed in a timely manner.

Maintain a record of machine histories in an accurate and efficient manner.

Build and maintain relationships with customers and suppliers.

Requirements:

Experience in construction plant, agriculture or automotive industries preferred.

Computer literate with experience of Excel and Outlook.

Attention to accuracy.

Highly organised with the ability to prioritise workload.

Work within a busy environment.

Focused and drive.

Basic experience on Sage would be preferred but is not required.

Engineering knowledge is desirable but not essential.

Hours:

Mon