3rd Line Service Desk Engineer - Epsom, United Kingdom - Integral Recruitment Ltd

Integral Recruitment Ltd

Verified Company

Epsom, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**3 rd Line Service Desk Engineer
Epsom, KT17
£40,000 **plus excellent benefits including a generous pension scheme, private healthcare, personal development training, rising holiday and lots more. WFH 1 per week.

Keywords:3 rd line support. Service Desk, SLA, ITIL, CSAT. 2 nd line. 365, Exchange, AD, Virtualisation, Scripting, PowerShell, SaaS, MDM, GPO, Security, Anti-Virus, Systems administration.

My client is a hugely successful organisation within the financial services sector. They are highly regarded and well-established.

They offer a fantastic working environment as well as an excellent benefits package including a generous pension, private healthcare,personal development training, rising holiday and lots more.

Due to expansion, they are looking for a 3 rd Line Service Desk Engineer to report into the Head of Service Desk, to provide IT support for users, provide resolution on complex incidents and participate in IT projects.

3 rd Line Service Desk Engineer - Duties:

Assist 1 st & 2 nd line engineers in escalated incidents by acting as SME on fields of expertise.
Administer and maintain workstations, servers, BYOD, MDM, O365, SaaS & on prem Applications, Azure, IAM, PIM, etc.
Administer and maintain the joiners / movers / leavers process in a timely and secure way.
Participate in security related exercises, such as patching, vulnerability remediation, security audit remediation tasks.
Administer the chosen SaaS platforms including HexNode MDM, Solarwinds Service Desk, Nable RMM, O36
Provide expertise on Windows services such as DNS, DHCP, GPO, PowerShell, Scripting, Identity Management, AAD or Hybrid environment management.

3 rd Line Service Desk Engineer - Requirements:

Experience in a similar role (2 nd or 3 rd Line Support) in an SLA, CSAT, ITIL driven environment.
Extensive knowledge of AD and AAD structure, configuration & administration.
Experience with desktop and server operating systems, O365, SaaS, MDM etc.
Working understanding of Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware, Hyper-V).
Scripting (Batch, PowerShell, etc.).
Knowledge of security related concepts, frameworks, and tooling.
Systems administration and networking experience would be a bonus.
Out of the box troubleshooting, ability to combine information while understanding the larger scale situation, and skills to communicate with nontechnical resources is preferred.

In return, my client offers the chance to play a key role in a growing Service Desk team within a very well established (100 years+) financial services institution who can offer great career progression and a strong benefits package.

Integral Recruitment is acting as an employment agency in regard to this advertisement.