Business Support Assistant - Irvine, United Kingdom - The Riverside Group

The Riverside Group

Verified Company

Irvine, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Business Support Assistant

Permanent:
Hybrid

Full Time: 35hrs per week

Working Pattern:

Salary:
£19,047

Location :
Irvine,North Ayrshire

The difference you'll make

The role holder will be responsible for reporting to the Business Support Manager, provide a pro-active customer focused business support service to all teams within Riverside Scotland ensuring all duties are carried out in line with agreed procedures.

As well as Provide administrative support as needed, to ensure the effective implementation of all compliance management functions, including liaising with operational colleagues to secure access to tenancies within required timescales for all compliance checks.

So, who are you?
You will have a Proven track record of providing administrative services. Excellent Experience of managing and responding to enquiries effectively. As well as being Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base

Enjoy the rewards

Working with us, you'll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, flexible working, and the chance to learn valuable new skills.

We empower our people to do great work by investing in learning, personal development, and technology.

If you're the kind of person that wants to do a really great job and make a difference to our customers, we think you'll love it here.

Sound like a challenge you'd like to take on? Then get in touch and let's talk about how you can help us transform lives and revitalise neighbourhoods.

We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.

Job Role.

Reporting to the Business Support Manager, provide a pro-active customer focused business support service to all teams within Riverside Scotland ensuring all duties are carried out in line with agreed procedures.

Accountabilities or "What You Have to Do"
- administrative support as needed, to ensure the effective implementation of all compliance management functions, including liaising with operational colleagues to secure access to tenancies within required timescales for all compliance checks.

Provide administrative support as required to the Asset Services Team maintaining accurate data on stock condition, providing admin support in relation to the implementation of capital works programmes and disabled adaptations, ensuring systems are kept up to date and accurate performance information can be produced on a regular basis.
Coordination of complaints including maintaining register, acknowledging complaint and allocating to relevant colleague for action.
Provide administrative support relating to the factoring service including but not limited to issuing Written Statement of Services, amending the Housing management system as directed, issuing ad hoc letters etc.
Organise and file documents in accordance with approved systems to ensure that records can be located efficiently.
Process all outgoing and incoming mail ensuring any issues are promptly resolved.
Assist with the smooth running of the office by liaising with the landlord as necessary, ensuring adequate stock of office supplies are available and regular housekeeping checks are carried out.
Organise and coordinate events including meetings and conferences; booking venues, accommodation, catering, transportation and any other resources to ensure they meet requirements and operate efficiently.
Assist with budgetary control by ensuring orders for goods and services represent value for money and are processed through the approved systems using the agreed procedures.
Undertake data cleansing exercises to ensure full and accurate data is maintained but not retained beyond the term stipulated in the Data Retention policy.
Ensure internal business processes are followed in line with the Association's policies, procedures and statutory requirements.
Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
Contribute to the continuous improvement of processes and procedures.
Work in an agile/flexible way to deliver a highly proactive services to customers.
Ensuring that all data protection requirements are met in accordance with policy, procedures and statutory requirements.
Ensure that all health and safety requirements are met in accordance with policy, procedures and statutory requirements.

**Knowledge, Skills and Experience

Essential

Proven track record of providing administrative services.
Experience of managing and responding to enquiries effectively.
Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base.
Results focused with the ability to take ownership of tasks.
The ability to remai