Client Services Coordinator - London, United Kingdom - GoLocalise

Description

Company Summary

GoLocalise is a privately owned localisation company providing translation, subtitling and voice over services to a wide range of clients.

Established in 2008, GoLocalise is based in London (Stockwell) and supports clients across the globe.

GoLocalise delivers a client-focused service, specifically tailored to the individual needs of each business, and delivers language services in over 100 languages for a wide variety of content.

GoLocalise has two state-of-the-art recording studios. We pride ourselves on providing a friendly and professional service, tailored to our clients' specific needs.


Job Summary

Responsible for liaising between GoLocalise and its customers, resolving issues and ensuring that translation, subtitling and voice over projects are completed on time and to specification.

New Client Acquisition:

• First point of contact for existing and potential clients
• Organising telephone conversations to introduce the company and the services it provides to potential clients
• Understanding clients' needs and providing quotes based on their requirements and budgets
• Responding to client queries

Contract Client Management:

• Periodic revision of agreements and meetings to ensure services and workflow are updated if necessary according to KPIs
• Monitoring monthly and yearly revenue targets against planned sales targets
• Collecting client feedback and developing action points when necessary

Management Of Key Accounts:

• Submitting project quotes and organising project schedules
• Facilitating communication between the production team and client
• Dealing with daytoday project issues
• Ensuring quality product is delivered, deadlines are met and projects are billed in a timely manner

Key Skills

• Excellent verbal and written communication skills, telephone manners and people skills
• Commercially focused and able to recognise opportunities and target them effectively
• Capable of multitasking efficiently and effectively
• Excellent organisation, time management and planning skills
• Excellent problemsolving and mathematical skills
• Attention to detail and accuracy
• Innovative thinker and customer focused
• Strong ability to negotiate/experience in strategic purchasing
• Nativelevel English speaker or excellent command of the language

Experience

• Project management and/or administrative work
• Customer service
• Voiceover and translation would be a plus
• Proven ability to understand business needs across a range of different business sectors
• Proven ability working in a fast paced environment, delivering excellent customer service

Personal Attributes

• Personable and friendly
• Articulate, wellspoken and fluent in English as a business language
• Selfmotivated and able to work independently, maintaining high quality and quantity of delivery
• Attention to detail and delivers work with mínimal errors
• Able to learn and adapt quickly

Job Types:
Full-time, Permanent


Salary:
£21,000.00-£23,000.00 per year


Benefits:

• Private medical insurance
• Sick pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme