Customer Service Team Manager - Leeds, United Kingdom - MERJE Ltd

MERJE Ltd

Verified Company

Leeds, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Monday-Sunday flexible 8am-8pm (1 weekend per month)

West Yorkshire

Are you an experienced Customer Service Team Manager?

Do you want to join an award winning business that is growing at a rapid pace with superb career advancement opportunities?

We are searching for experienced Customer Service Team Managers with previous experience working collaboratively with their teams to wield success collectively.

We are looking for individuals who thrive off helping and developing their agents. A personable,passionate and people centric individual would be perfect for this role.

Customer Service Team Manager duties:

Lead and motivate your team on a daytoday basis to do the right thing for customers and the business.
Manage the performance of all team members who will be supporting customers through telephony, as well as at times via Digital Messaging and Social Media.
Remote management experience is desirable
Accountable for delivering against Service Levels and other Key Performance Indicators
Delegate tasks to your peers with clear expectations on a daily, weekly and monthly basis
Develop great relationships with all of the colleagues you will need to work with across our business
Ensure Quality Assurance is delivered consistently to high standards

Customer Service Team Manager benefits: