Product Owner - Woking, United Kingdom - KFC UK & I - Technology

Description

WHO ARE KFC?
Colonel Harland Sanders opened the first KFC in Corbin, Kentucky in 1938. He started with one store, 11 herbs and spices, and an idea. From there our incredible brand and product grew to what it is today.

KFC first came to the UK in 1965 with our first restaurant in Preston, Lancashire. Today we are a billion-pound business with over 900 restaurants run by our 28,000 restaurant team members. Our headquarters are based at the Restaurant Support Centre (RSC) in Woking, Surrey - a 24-minute train from Waterloo.

Of the c.900 restaurants in the UK, 900 of our restaurants are owned and operated by 40 franchise partners; the remaining 50 are company owned and run.

We are proud to have received a number of accolades in recognition of our commitment to our employees, including being named as Britain's Top Employer three years running.

To work for KFC is to be part of one big family.


MORE ABOUT THE ROLE
At KFC, our platform has constantly evolved to make it as easy as possible to order our great chicken. We brought our development in-house few years ago which has helped to drive collaboration and innovation. Here at KFC, we empower people to be their best selves, make a difference and have fun.

The pandemic has accelerated the Digital Transformation of KFC. From a Chicken and Chips restaurant business, it has become a Click business with multiple digital channels for customers to order and receive their favourite chicken treats, whether that be through our app to collect service via the front counter or drive-thru, in-store kiosk integrations, or fully integrated aggregator delivery (Deliveroo, JustEat, UberEats etc) and there's more to come

Whilst we're one of the world's biggest and most loved brands, we're still a small tech team of people (and growing) so it's a great environment to get exposure to lots of different projects.

If you are the nerdy one, then you can peek into our tech stack here.


KEY JOB FUNCTIONS INCLUDE:

• Understanding our operations including "Understanding by doing"
• Be a champion of our customers and our wider KFC team members
• Defining and benchmarking the customer journey
• Collaborating with stakeholders and prioritizing requirements; balancing the tactical with the strategic in addition to differing needs of stakeholders
• Working with the development teams to deliver on the product roadmap
• Ensuring that the product delivers value to customers and meets their needs
• Defining the product vision and strategy and ultimately executing against the company, digital and value stream visions.

WHAT WE WOULD LOVE FROM YOU

EXPERIENCE

• Strong experience building and maintaining trust and influence within the team and with stakeholders across the business.
• 5+ year's experience in digital technology with a minimum of 2 years as a Product Owner
• Desirable: PSPO I and II; experience of Scrum scaling frameworks such as LeSS, Nexus and Flow
• Technical aptitude and experience of digital / cloud technologies; bonus points for experience in our stack components; which includes AWS Serverless, SNS, SQS, Step Functions, Lambdas, Javascript React, React Native & Node, Drupal, Postgres)
• Good technical understanding you don't need to be able to code but you need to know enough to have healthy debates with our brilliant developers and architects
• Exceptional problemsolving and analytical skills, with the ability to react to change and easily determine next steps without sacrificing the longterm vision.
• Innate curiosity about how everything works and each part fits together and the ability to easily share that with others.
• Natural at keeping all relevant parties informed and has excellent communication skills (verbal and written)
• Ability to break complex challenges and situations into component parts, analyse information quickly, spot patterns from various info sources and offer multiple, creative solutions when presented with a problem. Strong understanding of how consumer, competitor and company factors inform business strategy and influence sales.
• Strong experience presenting to and communicating with the KFC and Digital leadership teams (and others) across the various functions using easy to understand language.

ABOUT YOU

• Naturally thinks commercially and is equally comfortable in discussions with the marketing team as the digital team.
• People oriented leader who leads by example and inspires trust and confidence.
• Naturally collaborative with a strong sense of ownership.
• Consistent drive for continuous improvement, leading activities that support efficiencies and improvements to experience for guests and staff at restaurants.
• Champion an environment of inclusivity and trust where people can be their best self. Creating an environment where people feel they belong, that their contributions matter and that they can reach their full potential.
• Driven to roll up the sleeves and get things done whil