Senior Administrator for Patient Safety - Plymouth, United Kingdom - Livewell Southwest

Livewell Southwest

Verified Company

Plymouth, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

1.

Locality:
Quality & Safety 2.

Job Title Senior:
Administrator 3.

Pay Band Band: 3 4.

Base and Service:
The primary role will be within Quality & Safety team including Customer Services Team. Hybrid working. (Home/Crownhill Court) 5.

Reports to (Line Manager):
Business Support Manager Quality & Safety 6.

Working proactively to support team. Ability to work on own and proactively as part of a team. To provide the day to day supervision and line management of junior staff where appropriate. The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role.

The job holder will need to be flexible to carry out any other duties as may be reasonably required by their line manager.

Key Tasks and Responsibilities of the Post Management of service Provide support to patients & carers, acting as the first point of enquiry and sign posting individual to relevant information / service.

Promote the image of the department, checking that patient information and leaflets are up to date & well presented.

training logs using organisational systems as directed (ensuring ease of access/retrieval as appropriate) and in line with policies. Supporting operational staff to access management information; electronic and hard copy.

Collect and collate data to enable managers to monitor budgets and performance in relation to business support function with support of line manager.

Collect, collate and prepare information for service area users with support of line manager.

Maximise the use of electronic systems to enable effective management of the service area such as Microsoft Office and patient record systems.

Be compliant with the Data Protection and record management policies and procedures with particular reference to confidentiality and safeguarding issues.

Be proactive and contribute ideas for improvement in the way the service is delivered. Able to work on own initiative, prioritising work within defined policies and procedures to set timescales.

Ensure that all office support services e.g. post,, electronic filing, photo copying, are delivered in a timely manner.

Staff management & development Provide the day to day supervision and line management of junior staff where appropriate, including performance management, absence management and appraisal.

Demonstrate own activities to new or less experienced employees.

Financial management To process and pass for payment all relevant invoices in a timely manner in accordance with business process, with support of line manager To process requests for equipment eg IT, phones, desks and chairs for the Team members Undertake surveys or audits as directed

10 Physical Effort:
Frequent sitting & standing. Inputting at a keyboard for most of day, frequent light effort to lift, sort & file case notes.

May have to occasionally move presentation equipment and office supplies or clinic consumables

11 Mental Effort:

Frequent concentration is required when inputting into systems, typing documents, making appointments & processing records with a need to ensure accuracy.

The work is usually predictable but there may be interruptions from telephone calls, visitors and staff & occasionally imposed deadlines.

12.

Emotional Effort:
There may be some exposure to service users who may exhibit difficult & challenging behaviours

13 Working conditions:
Exposure to unpleasant conditions is rare/occasional.

May be exposed to verbal aggression from patients. Will use VDU for high proportion of time.

The flexible nature of the job may require post holder to move within the team or within the wider organisational setting as required and undertake similar duties.

14.

Key Behaviour Competencies:

Working together Be straightforward in our dealings with each other and build relationships Listen to others and explain the decisions we have made Recognise and remove barriers to action Create an open and positive learning culture Learn from mistakes & ask others for support where necessary Be aware of ones own behaviour, values, attitudes, strengths and weaknesses.

Ability to reflect on ones behaviour and change them.

Uphold the values and be proud to be part of the organisation Ensure appearance is professional & name badge visible Act With Integrity Be honest and do what you say you will do Take responsibility and be accountable for your actions Guard and build the organisations reputation Take into account the human and social impact of our work Treat everyone in a friendly,courteous manner; smile & make eye contact Building Success Together Be compassionate and accepting of others.

Be straightforward in our dealings with each other and build relationships Listen to others and explain the decisions we have made Agree on our goals and see them through Treat each other with dignity and respect Learn from each others experiences Understand and recognise each others contributions of being of equal value Be prepared to challe