Support Advisor - Oxford, United Kingdom - University of Oxford

University of Oxford

Verified Company

Oxford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Fixed Term until 30 September 2023

This post may also be considered a secondment opportunity

About the role
The Student Systems Support Centre is responsible for the support of the

SITS:

Vision system, as well as a number of legacy systems, for the development of student systems' roadmap, and for process improvement for all student systems users.

About you

A good general standard level of education is required along with a willingness to learn and an ability to acquire new skills quickly.

You will have excellent written and oral communication skills and proven experience in a customer orientated role within a complex organisation.

You will need to demonstrate strong organisational skills, with the ability to prioritise according to business and user requirements.

You will have a high level of IT literacy and have the ability to articulate complex technical concepts in language non-experts can understand.

- is committed to providing an excellent and professional service
- seeks to understand and improve processes and has an aptitude to acquire new data and IT skills
- is efficient, with excellent organisational and prioritisation skills
- is personable with good communication skills and confident to deal with queries independently
- enjoys working as part of a team as well as independently using their own initiative

About us

Student Systems oversees the support and development of IT systems which underpin the various stages of the student career, from admission to graduation.

The section provides helpdesk and user support services via the Student Systems Support Centre, and delivers ongoing improvements ranging in size from small enhancements to major projects.

We offer you:
- an opportunity to work with a friendly, talented and collaborative team within Student Registry and across the University.
- potential to develop a career in university administration
- a wide range of staff benefits including generous maternity leave, child care services, and discounted travel tickets.