Client Relationships Administrator - Woking, United Kingdom - Amack Ltd (Trading as Amack Consultants)

Amack Ltd (Trading as Amack Consultants)

Verified Company

Woking, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This role would be a minimum of 37.5 hours per week Monday to Friday - Office based with one day from home (Wednesday is work from home day)

A bit about us

Established in 2013, we are a focused consultancy group with across-the-board digital, tech, finance expertise working with international clients in the financial and payments sector.

Come and join an exciting team with a strong life/work balance that appreciates family first.

Our fantastic team is a happy and productive one and we continue to grow at great pace thanks to a very strong, well established client base.

We are passionate about providing a first class service with personality

We are seeking a Client Relationships Administrator that has energy, is structured and can handle detail and likes being part of a fast paced, collaborative team environment.

The Role

Reporting to the Head of Client Relationships, the Client Relationship Administrator role involves various tasks, duties, and responsibilities with the primary goal to ensure a great relationship between their internationally based clients.

Supporting client relationship managers with the operational information and process of information required to keep the high level of service in place.

You will be in front of your laptop throughout the working day, but it is not a data entry role, and instead, it is a role where the information means something to you and colleagues and your management team.

You will learn to understand it and how to use it yourself. We are looking for somebody who is confident, independent and works calmly in a busy international environment. Experience working on multiple, concurrent tasks is essential as is the ability to prioritise and adapt to changing requirements.

There is a crucial requirement that you have experience with digital skills, (e.g. we use many cloud-based services). Excel is an essential skill requirement. We operate almost paper-free. Zoom and similar video and calls are often the need which includes the entire team. All customer communications are via controlled platforms and digital communications. There is no outbound / inbound telephone support in this role. There may be conference meetings and calls as skills develop.

Key Tasks

Managing assigned tickets in a timely manner, ensuring clients are kept up to date via our ticketing system Zendesk
Ensure accurate and complete information is captured in our CRM system (Zendesk)
Answering queries from existing clients via support system (Zendesk)
Troubleshooting and factfinding, prior to answering tickets in Zendesk
Respond to request for information and business support in a timely and accurate fashion
Take ownership of client issues, and escalating where appropriate to groups (Finance, Sales, Account Management etc.)
Support the Client Relationships team with the onboarding process for all new clients
Ensure that existing client requests are handled timely and accurately
Work with and manage clients in international markets
Provide updates and reports when requested by the business
Maintain excellent product knowledge and attend all training sessions.
Ensure that client requests are handled timely and accurately
Adhoc tasks as and when requested

Job Requirements

Desire to learn and understand new systems quickly
Experience managing clients and developing relationships
Strong work ethic
Ability to work in selfdirected, fastpaced entrepreneurial environment
Great at problemsolving
Ability to work well with a team
You are bright, intelligent, and a quick thinker
Ideally you have an interest in the fintech industry
Adaptable, proactive, independent, reliable, and motivated
Highly motivated; willing to continually update knowledge and skillset
Ability to identify business impacting incidents and escalate according to the escalation process

We are growing, and we want to succeed with our teams, so there is potential to develop skills, career and confidence in business with us.

Job Types:
Full-time, Permanent

Salary:
£24,500.00 per year

Benefits: