Care Navigator - Ipswich, United Kingdom - Primary Care Careers

Primary Care Careers
Primary Care Careers
Verified Company
Ipswich, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

About the Role:


As part of Suffolk Primary Care, which is a group of 8 GP practices across Suffolk, we are seeking to recruit 2 enthusiastic and flexible care navigators, with strong customer service skills, for The Derby Road Practice in Ipswich.

Both positions will be for 20 hours per week, 8am-6.30pm Tuesday & Friday and 8am-6.30pm Wednesday & Friday.


Derby Road have 2 sites, based in the heart of Ipswich, with close travel links to the beautiful Suffolk countryside and the Suffolk coast.

We have an established team with a strong focus on customer service and communication.


The main duties include:
- provide comprehensive administrative support for the general practice and to act as focal point for patients and staff.
- receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- offer general assistance to the practice team and project a positive and friendly image to patients and other visitors either in person or via the telephone.
- facilitate effective communication between patients and members of the healthcare community.
- handle patient complaints in accordance with practice protocols.
- provide an efficient and accurate support to the secretarial team, clinicians & patients.

Please see full job description attached.


You will have the following:

  • Excellent communication skills, with a clear and polite telephone manner;
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
  • Experience of working with the general public, being sensitive and empathic in distressing situations;
  • Confidence to work as part of a team and ability to "think on your feet";
  • Strong IT and administration skills;
  • Previous medical or healthcare receptionist experience is desirable.

About Us:

The Derby Road Practice in Ipswich looks after over 18,700 patients across its 2 sites.

SPC is an innovative partnership of Suffolk GP surgeries. Doctors & practice staff share resources & work together to ensure patients continue to receive high quality care. Suffolk Primary Care is committed to a policy of equal opportunities in employment.

Benefits of working for SPC include:

  • NHS pension scheme
  • Defined benefits scheme
  • Life insurance
  • Family benefits including an adult dependents' pension & children's pension
  • Ill health benefits
  • 20% employer contribution
  • Electric car salary sacrifice scheme
  • No deposit
  • No credit check
  • Fully comprehensive insurance
  • Servicing & tyres
  • Breakdown cover
  • Proper pay & cost of living benefits
  • Living wage foundation accredited
  • Eye care vouchers
  • Health service discounts
  • Annual leave min. 33 days including bank holidays FTE with enhancements for long service
  • Enhanced maternity & paternity terms
  • High street discounts through our online portal
  • Technology & homewares salary sacrifice schemes with Curry's & John Lewis
  • Cycletowork & gym salary sacrifice schemes
**Disclosure and Barring Service Check
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